Ceyda Demir
Summary
High-performing retail sales assistant with a passion for the tech-industry. University graduate confident in ability to collaborate with cross-functional teams and exercise interpersonal skills, and aptitude to solve high-stakes problems. Organised and dependable candidate with a keen eye for detail, successful at capitalising sales opportunities and committed to driving business growth whilst maintaining long-lasting customer relationships.
Overview
9
9
years of professional experience
Work History
Lingerie Stylist/Retail Sales Associate
Cloud Blvd.
10.2022 - Current
- Enhanced client satisfaction by providing personalized styling advice and outfit recommendations.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products, in addition to promoting products to compliment initial selection.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Maintained position as highest selling lingerie stylist in store; regularly exceeding targets.
Retail Assistant/Key Holder
Seed Heritage, UNSW
03.2022 - 09.2022
- Greeted customers, helped locate merchandise and suggested suitable options.
- Balanced and organized cash register by handling cash, counting change as part of the process of both opening & closing the store.
- Used POS system to process sales, returns, online orders and gift card activations.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Exercising managerial role in training staff members, in an effort to enable seamless transition of incoming staff.
Retail Sales Associate
Victoria's Secret
10.2021 - 02.2022
- Responsible for ensuring all customer needs are met in sales, meeting and exceeding individual KPI targets, creating the daily sales planner with store hourly targets and traffic forecast, organising email correspondence.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Greeted customers and helped with product questions, selections and purchases.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Opened & closed the store whilst noting data entry and sorting collection of settlement reports.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
Sales Assistant
Zara
11.2018 - 06.2019
- Maintained a clean, organized inventory and curated displays of rotating seasonal clothing and accessories whilst guiding customers through the process of successfully embracing their ideal styles.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Sales Assistant
Mr & Mrs Jones
09.2017 - 11.2018
- Meticulously handled POS system transactions including credit, cash, exchanges, returns and refunds in order to ensure seamless and accurate cash flow whilst simultaneously staying informed about the latest sales offerings and loyalty programs.
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers locate products and checked store system for merchandise at other sites.
- Coached new sales staff on store policies and strategies for increasing sales.
Team Member
Hoyts Eastgardens
05.2015 - 11.2016
- Anticipated customer needs and provided them with high-quality service while upholding brand standards and values to ensure customer satisfaction.
- Assisted with keeping venue safe, clean and presentable for guests.
- Assisted patrons with seating by giving directions and lighting paths.
- Greeted customers with smile and provided friendly, knowledgeable service.
Education
Bachelor of Arts - Sociology And Anthropology
University of New South Wales
Sydney, NSW06.2024
High School Diploma -
Randwick Girls High School
Randwick, NSW10.2018
Skills
- Excellent People Skills
- Product Promotion
- KPI Performance
- Attention to Detail
- Trilingual
Timeline
Lingerie Stylist/Retail Sales Associate
Cloud Blvd.
10.2022 - Current
Retail Assistant/Key Holder
Seed Heritage, UNSW
03.2022 - 09.2022
Retail Sales Associate
Victoria's Secret
10.2021 - 02.2022
Sales Assistant
Zara
11.2018 - 06.2019
Sales Assistant
Mr & Mrs Jones
09.2017 - 11.2018
Team Member
Hoyts Eastgardens
05.2015 - 11.2016
Bachelor of Arts - Sociology And Anthropology
University of New South Wales
High School Diploma -
Randwick Girls High School