Ceren Yildiz
Supply Chain Management
Istanbul
Overview
5
5
years of professional experience
8
8
years of post-secondary education
4
4
Certifications
1
1
Language
Work History
Customer Collaboration Specialist – AMET
LIPTON Teas & Infusions
05.2024 - Current
- Deliver exceptional customer experiences by addressing needs and building strong relationships through dedicated service and support
- Lead process improvement initiatives focused on enhancing service quality and operational efficiency
- Track and report key performance indicators (KPIs) such as OTIF, DR and OSA, driving projects to improve service performance metrics
- Manage EDI system integration and oversee EDI mapping processes to ensure accurate data exchange and support streamlined business operations
- Participate in digitalization projects aimed at automating processes to reduce manual work and increase operational efficiency
Customer Relations & Order Management Specialist – MEA
ŞİŞECAM - Flat Glass
12.2022 - 04.2024
- Managed full order lifecycle from receipt to shipment, coordinating with teams across Morocco, Tunisia, Algeria, TRNC, Israel, and Palestine
- Ensured seamless communication between customers and internal sales, logistics, and inventory teams for accurate and timely order fulfillment
- Proactively tracked order status, resolved issues swiftly, and facilitated information flow to guarantee customer satisfaction and adherence to company policies
Key Account Order Management Specialist (Export)
Goodyear Tire & Rubber Company
09.2022 - 12.2022
- Managed end-to-end export order processes, including order entry, documentation preparation for shipping, and coordinating necessary paperwork for customer clearance at ports
- Actively followed up order status, ensured stock availability, and managed allocation to meet export commitments efficiently
- Maintained proactive communication with customers, providing timely updates and resolving any issues to ensure seamless order fulfillment
- Collaborated cross-functionally with logistics, warehouse, and sales teams to optimize export operations and enhance customer satisfaction
Customer Service Representative – Order Management Turkey
Goodyear Tire & Rubber Company
09.2021 - 10.2022
- Managed manual allocations, backorders, and resolved supply chain disruptions
- Processed exceptional campaign orders with accuracy and timeliness
- Coordinated with shipment planning, warehouse, finance, sales, operations, and logistics teams to ensure order fulfillment met forecasts and delivery deadlines
- Achieved better cost to serve results by improving direct shipment ratio from warehouse (direct shipment rate increase average from 38% to 51%) (awarded by company)
Sales Internship-Home Care, I&I and Industrial Formulators
BASF
11.2020 - 06.2021
- Supported the preparation and organization of price lists
- Ensured timely delivery of technical documentation to customers
- Assisted in the execution and follow-up of ongoing sales projects
- Prepared regular price reports and analyses
- Calculated new prices based on defined parameters and market conditions
Education
Master's Degree - MBA (English)
BAHÇEŞEHİR UNIVERSITY
09.2022 - 01.2024
Erasmus + Learning Mobility (Bachelor's Degree) -
Politechnika Krakowska Im. Tadeusza Kościuszki
02.2019 - 07.2019
Chemical Engineering (English)
YILDIZ TECHNICAL UNIVERSITY
09.2015 - 06.2021
Skills
- SAP S/4 HANA
- SAP C4C (Cloud for Customer)
- Power BI
- MS Office Programs
- Salesforce
- EDI Implementation & Data Mapping
Certification
Microsoft Office Professionals Participant on Certificate (Bilge Adam Academy)
AWARDS
- GoodYear- Road to Success
- ŞİŞECAM - Leader of Own Business
- ŞİŞECAM- Team Player
Timeline
Customer Collaboration Specialist – AMET
LIPTON Teas & Infusions
05.2024 - Current
Customer Relations & Order Management Specialist – MEA
ŞİŞECAM - Flat Glass
12.2022 - 04.2024
Key Account Order Management Specialist (Export)
Goodyear Tire & Rubber Company
09.2022 - 12.2022
Master's Degree - MBA (English)
BAHÇEŞEHİR UNIVERSITY
09.2022 - 01.2024
Customer Service Representative – Order Management Turkey
Goodyear Tire & Rubber Company
09.2021 - 10.2022
Sales Internship-Home Care, I&I and Industrial Formulators
BASF
11.2020 - 06.2021
Erasmus + Learning Mobility (Bachelor's Degree) -
Politechnika Krakowska Im. Tadeusza Kościuszki
02.2019 - 07.2019
Chemical Engineering (English)
YILDIZ TECHNICAL UNIVERSITY
09.2015 - 06.2021