Cemre Veyis
Sales & Operation Manager / Agile Coach
Kadıköy
Summary
Energetic and analytical sales operations professional with proven expertise in optimizing processes and driving sales performance. Skilled in team collaboration and adaptable to changing needs, ensuring reliability and consistency. Strong background in team building and strategic planning. Known for delivering impactful results and fostering productive work environment.
Overview
14
14
years of professional experience
10
10
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Sales and Operations Manager
DeFacto
03.2024 - Current
- Responsible of Domestic Operations for 5 regions and co-support 15 regions consisting 297 stores in Türkiye.
- Analyzing sales metrics to identify trends, opportunities, and areas for improvement in the overall operations strategy.
- Establishing KPI for company, regional team and individual performance through teamwork and focus on customers.
- Increasing sales revenue by streamlining the sales operations process and implementing effective strategies.
- Responsible of motivating team members by offering constructive feedback during regular one-on-one sessions that foster personal growth.
- Collaborating with cross-functional teams and improving communication and coordination between departments.
- Enhancing customer experience by addressing service issues promptly and professionally, resolving concerns efficiently.
- Working closely with finance department to set realistic budgets for sales initiatives while monitoring expenses diligently throughout fiscal year periods.
- Establishing robust sales forecasts using historical data analysis, allowing for better resource allocation decisions.
- Reducing operational costs through the identification and elimination of inefficient processes and practices.
- Managing a team of sales professionals, ensuring consistent performance and achievement of targets.
- Providing comprehensive training programs for new hires, ensuring rapid onboarding and skill development.
- Implementing systems and procedures to increase sales.
- Achieving sales goals and service targets by cultivating and securing new customer relationships.
- Recruiting, interviewing and hiring employees and implementing mentoring programs to promote positive feedback and engagement.
- Responsible for training 7600 store employees within the scope of the Customer Advisor Specialization Project.
Agile Coach
DeFacto
03.2024 - Current
- Advising top management on agile strategy development, improving organizational agility at all levels.
- Transforming project delivery by coaching teams on Scrum, Kanban, and Lean principles.
- Introducing agile metrics such as velocity tracking and burn-down charts, enabling data-driven decision-making during sprint planning sessions.
- Developing customized training materials for Agile adoption, ensuring relevance to organizational needs.
- Mentoring junior team members on Agile best practices, fostering collaboration and growth within the team.
Senior Area Sales Manager
DeFacto
06.2022 - 03.2024
- Responsible for all Domestic Operations of Defacto's 2 sub-brands, underwear and sports brands with 178 stores.
- Increased regional sales by developing and implementing strategic sales plans.
- Implemented data-driven decision-making processes to identify sales trends and optimize performance.
- Established clear performance expectations for team members while offering support to help them achieve success.
- Worked closely with senior leadership on annual budget forecasting based on historical revenue, anticipated growth, and market trends.
- Recruited, trained, and mentored a high-performing sales team that consistently exceeded targets.
- Led sales region to increase sales and boost team morale.
- Executed proven strategies to hit sales quota and help company achieve goals.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
International Retail Sales and Operations Manager
MADAME COCO
04.2021 - 06.2022
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Analyzed and reported on key performance metrics to senior management.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Senior Area Manager
DeFacto
02.2020 - 04.2021
- Responsible for 22 stores consisting 550 employees
- Increased regional sales by developing and implementing strategic sales plans tailored to the local market.
- Implemented data-driven decision-making processes to identify sales trends and optimize performance.
- Established clear performance expectations for team members while offering support to help them achieve success.
- Led sales region to increase sales and boost team morale.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Area Manager
Ayaydin-Miroglio Group
07.2017 - 11.2019
- Responsible for 19 stores and 200 employees in 7 different cities.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Transformed underperforming teams into productive, profitable teams.
- Developed and implemented strategies to improve customer service and increase sales.
- Developed comprehensive training programs that equipped employees with the skills necessary for success in their roles.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Regional Manager Disney Collection Istanbul Europe
Teknosa
05.2016 - 07.2017
- Accomplished regional sales human resource objectives by recruiting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees for 14 Teknosa Disney Collection Stores
- Trainned 145 employees for Teknosa Disney Collection Stores
- Achieving regional sales operational objectives by contributing regional sales information and recommendations to strategic plans and reviews in Teknosa
- Preparing and completing action plans; implementing production, productivity, quality, and customer-service standards in Disney Collection stores
- Identifying trends; determining regional sales system improvements
- Meets regional sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
- Recommends product lines by identifying new product opportunities, surveying consumer needs and trends; tracking competitors
- Accomplishing sales and organization mission by completing related results as needed
Store Manager at Buyaka Bershka
Inditex
04.2015 - 05.2016
- Carried out the job of a store manager at the Bershka retail flag ship store in Buyaka
- Was responsible for 15 full-time and part-time staff, including shift schedule management
- Was responsible for store's sales performance and direct sales
- Was in charge of new product placement inside the store in order to boost sales
- Was responsible for ordering new products in light of weekly and monthly product sales as well as in store stock levels
- Managed the unsold stock items, including shipment to other stores and to the main offices in Spain
- Was responsible for achieving and analyzing monthly and yearly store sales targets in order to best implement useful strategy and promote these amongst the staff
- Was in charge of staff evaluation every 6 months, reflective of customer satisfaction
- Followed trends and other competing companies on a price and product variety basis and in turn informing product managers
- Was accountable for the training and development of all staff members as well as recruitment and laying off
- Organized and leaded Nippon meetings
Trainee at Store Manager Development Program
Inditex
09.2014 - 04.2015
- Worked with other managers to plan and direct the store organization
- Was responsible of new sales strategies
- Worked in different departments to gain perspective, including marketing, sales, customer services, purchasing, merchandising, and personnel departments
- Handled established accounts to gain familiarity
- Achieved a passing score in all areas of the management training program in order to continue in the program
- Used company reports to analyze sales, gross profit and inventory activity
- Was responsible to Identify trends and recommends proactive or remedial action to manage store situations
- Attended training classes, lectures, presentations by guest speakers and taking tests are all part of the process of moving from the apprenticeship of management trainee to manager
Assistant Store Manager at Suadiye Bershka
Inditex
12.2013 - 09.2014
- Carried out the job of a assistant store manager at the Bershka retail flag ship store in Suadiye
- Was responsible for 34 full-time and part-time staff, including shift schedule management
- Was responsible for store's sales performance and direct sales
- Was in charge of new product placement inside the store in order to boost sales
- Managed the unsold stock items, including shipment to other stores and to the main offices in Spain
- Was in charge of staff evaluation every 6 months, reflective of customer satisfaction
- Followed trends and other competing companies on a price and product variety basis and in turn informing product managers
- Was accountable for the training and development of all staff members as well as recruitment and laying off
- Organized and leaded Nippon meetings
Second Store Manager at Suadiye Bershka
Inditex
12.2011 - 10.2012
- Was responsible for organizing and managing the section of the store
- Leaded teams
- Managed customer relationships
- Reached Sales objectives and controlled the budgets
- Conducted administrative, recruitment, training activities and performance evaluations of the team
- Made orders twice a week to Spain and maintenanced the communications with the Product Managers
- Was responsible for analysing the sales and gave feedbacks about the products to Spain
- Controlled merchandising activities and maintained the image of the store
Management Trainee
Inditex
06.2011 - 12.2011
Education
Gratuated - Applied Linguistics
Galatasaray Üniversitesi
Istanbul, Turkey 01.2005 - 01.2011
2.87 - Law
Universidad de Celaya, A.C.
01.2003 - 01.2004
4.58 - Foreign Languages and Literatures, General
Ozel Atacan Koleji
01.2000 - 01.2003
Skills
Sales leadership
Staff training
Teamwork and collaboration
Customer service
Team leadership
Problem-solving abilities
Multitasking
Excellent communication
Decision-making
Sales operations
Organizational skills
Sales strategy development
Certification
İSTANBUL MODA AKADEMİSİ LÜKS MARKA YÖNETİMİ
Timeline
SHARPWARE UNIT AGILE KOÇ PROGRAMI
04-2024
Sales and Operations Manager
DeFacto
03.2024 - Current
Agile Coach
DeFacto
03.2024 - Current
Senior Area Sales Manager
DeFacto
06.2022 - 03.2024
International Retail Sales and Operations Manager
MADAME COCO
04.2021 - 06.2022
Senior Area Manager
DeFacto
02.2020 - 04.2021
Area Manager
Ayaydin-Miroglio Group
07.2017 - 11.2019
Regional Manager Disney Collection Istanbul Europe
Teknosa
05.2016 - 07.2017
Store Manager at Buyaka Bershka
Inditex
04.2015 - 05.2016
Trainee at Store Manager Development Program
Inditex
09.2014 - 04.2015
Assistant Store Manager at Suadiye Bershka
Inditex
12.2013 - 09.2014
Second Store Manager at Suadiye Bershka
Inditex
12.2011 - 10.2012
İSTANBUL MODA AKADEMİSİ LÜKS MARKA YÖNETİMİ
07-2011
Management Trainee
Inditex
06.2011 - 12.2011
Gratuated - Applied Linguistics
Galatasaray Üniversitesi
01.2005 - 01.2011
2.87 - Law
Universidad de Celaya, A.C.
01.2003 - 01.2004
4.58 - Foreign Languages and Literatures, General
Ozel Atacan Koleji
01.2000 - 01.2003