Cemre Abalıoğlu
International Collection And Financial Planning Specialist
Istanbul,Atasehir
Summary
Experienced financial and e-commerce specialist with a strong track record of optimizing international collections, recovering over €460,000 in overdue payments, and implementing cost-saving strategies exceeding €750,000 annually. Proficient in advanced tools like Oracle Finance, Excel, and Google Analytics, combining data-driven decision-making with seamless cross-functional collaboration. Background includes success in financial planning, e-commerce management and hotel operations, supported by high-honor degrees and multilingual proficiency.
Overview
11
11
years of professional experience
10
10
years of post-secondary education
2
2
Languages
Work History
International Collection And Billing Specialist
Acıbadem Healthcare Group Headquarters, Istanbul
Istanbul, Istanbul
06.2024 - Current
- Collected overdue payments worth €460,000 by using smart financial tools like Oracle Finance. Sent automated invoices and talked to international partners every two weeks to solve payment problems.
- Created clear money reports using tools like Excel and Oracle, including aging reports to track overdue payments and prioritize collections. Helped save 15% on costs, made the team work better, and spotted new ways to earn more money.
E-Commerce Specialist
TSA Group
Istanbul, Istanbul
10.2023 - 11.2023
- Orchestrated dynamic social media marketing campaigns, optimizing Meta and Google Ads to drive sales and enhance brand visibility.
- Enhanced more than 500 product listings, prices, and inventory accuracy for seamless shopping experience, utilizing Google Analytics and FB Business Manager for data-driven decisions. Strategized pricing adjustments, product bundling and promotions, contributing to revenue maximization resulting up to 60%.
UK Marketplace Operations Associate
Onbuy.com
London
07.2021 - 02.2023
- Communicated with internal personnel to provide status updates for both shipping and receiving dates.
- Conducted thorough market and product research, delivering actionable insights that directly influenced strategic business decisions and contributed to a 12% increase in market share.
Front Desk Agent
Raffles Hotel, Istanbul
Istanbul, Istanbul
04.2018 - 06.2021
- Oversaw financial tasks and facilitated cross- departmental collaboration to ensure a seamless guest experience.
- Surpassed sales targets through strategic upselling, generating an additional €65,000 in revenue within one calendar year, earning recognition for exceptional sales acumen and guest relations skills.
Front Desk Agent
The Ritz Carlton Hotel, Istanbul
Istanbul, Istanbul
05.2015 - 04.2018
- Managed multi-line phone system, providing enthusiastic greetings to callers.
- Calculated billings, posted charges to room accounts, and reviewed charges with guests at checkout.
- Optimized room occupancy through strategic upselling techniques,
- Earning recognition as a 5-star employee for exceptional service and personalized experiences.
Guest Relations And Cruise Operations
Seasong Travel Agency ,
Istanbul, Istanbul
05.2014 - 03.2015
- Gained insights into intricate details of cruise line operations, including embarkation and disembarkation procedures, excursion coordination onboard services.
- Assisted guests with inquiries, special requests, problem resolution to enhance their overall cruise by participating in various aspects of guest relations and cruise operations.
Education
MBA - Master Of Business Administration
Yeditepe University
Istanbul 09.2017 - 06.2019
BBA - Tourism And Hotel Management
Yeditepe University
Istanbul 09.2012 - 06.2017
Minor Degree - Public Relations And Advertising
Yeditepe University
Istanbul, Turkey 09.2014 - 06.2017
BBA - Bachelor of Administrative Studies
Management Center Innsbruck
Austria 12.2015 - 06.2016
Skills
Oracle Finance
ERP
Hotel Management Systems
OPERA PMS
Critical Thinking
Problem Solving
Decision Making
Internal and External Communication
Multicultural Approach
Data Entry
Point Of Sale Systems
Online Reservation Software
Data Analysis
Ad Metrics
MS Office Suite
Digital Marketing
Accomplishments
- 1st High Honour Degree of Faculty of Commerce - Yeditepe University
- Five Star Employee - The Ritz Carlton Hotel Company, L.L.C
- Front Office Upsell Champion of the Year - Raffles Istanbul
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
International Collection And Billing Specialist
Acıbadem Healthcare Group Headquarters, Istanbul
06.2024 - Current
E-Commerce Specialist
TSA Group
10.2023 - 11.2023
UK Marketplace Operations Associate
Onbuy.com
07.2021 - 02.2023
Front Desk Agent
Raffles Hotel, Istanbul
04.2018 - 06.2021
MBA - Master Of Business Administration
Yeditepe University
09.2017 - 06.2019
BBA - Bachelor of Administrative Studies
Management Center Innsbruck
12.2015 - 06.2016
Front Desk Agent
The Ritz Carlton Hotel, Istanbul
05.2015 - 04.2018
Minor Degree - Public Relations And Advertising
Yeditepe University
09.2014 - 06.2017
Guest Relations And Cruise Operations
Seasong Travel Agency ,
05.2014 - 03.2015
BBA - Tourism And Hotel Management
Yeditepe University
09.2012 - 06.2017
Languages
English
Full Professional
German
Limited Working