Cem Burak ÇALIŞKAN
Antalya
Summary
Driven by a proven track record in customer service and problem-solving, I enhanced customer loyalty and resolved complaints efficiently at IKEA. Skilled in CRM software and active listening, I turned challenges into opportunities, ensuring satisfaction and repeat business. My expertise also spans to Microsoft Excel, elevating operational productivity.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
IKEA
07.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Improved resolution time with effective problem-solving for customer complaints.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Sales Associate,Warehouse Personnel
DeFacto
10.2021 - 04.2023
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
German Language And Literature
Akdeniz University
Antalya, Turkey09.2027
Web Design And Coding
Anadolu University
Antalya, Turkey01.2022
Mechanical Engineering
Kirikkale University
KirikkaleSkills
Customer Service
Active Listening
Product Knowledge
Call Management
Problem-solving abilities
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
CRM Software
Languages
Turkish
Native language
English
Upper intermediate
B2
German
Upper intermediate
B2
Certification
Başaran Academy-Software (.NET) Specialist Course
Hobbies
I started playing basketball at an early age and continued for 8 years. During this 8-year period, I was also interested in swimming for 2 years and I did both of these sports with a license. I have also been playing computer games since my early ages and I think that this is where the biggest contribution comes from in terms of problem solving, different thinking and language proficiency development. I really like drinking coffee, so I worked as a barista for 1 year to learn how to brew it in detail. I also really like animals, so I worked as a volunteer at a vet for a while to help them.
Timeline
Customer Service Representative
IKEA
07.2023 - Current
Sales Associate,Warehouse Personnel
DeFacto
10.2021 - 04.2023
German Language And Literature
Akdeniz University
Web Design And Coding
Anadolu University
Mechanical Engineering
Kirikkale University