Cemal Erkan Şehirli

• Negotiated contracts with external service providers such as hotels, transportation companies, and language services firms on behalf of the hospital''s international clients.
• Managed a diverse caseload of patients, ensuring personalized attention and care coordination.
• Streamlined communication channels between the healthcare team and patients, improving care efficiency.
• Provided emotional support to patients and their families during challenging times in their healthcare journeys.
• Developed strong relationships with international patients, fostering trust and understanding.
• Served as a liaison between hospital departments and administration regarding matters related specifically to the International Patient Services program.
• Assisted in the development of operational procedures specific to the needs of international clientele.
• Organized travel arrangements for international patients, ensuring stress-free trips to receive medical care.
• Navigated complex insurance policies and payment processes for seamless patient experiences.
• Improved hospital reputation by delivering outstanding customer service to international clientele.
• Answered incoming calls, scheduled appointments and filed medical records.
• Enhanced patient satisfaction by addressing concerns and providing timely solutions.
• Provided excellent customer service to patients and medical staff.
• Greeted and assisted patients with check-in procedures.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Verified patient insurance eligibility and entered patient information into system.
• Facilitated communication between patients and various departments and staff.
• Engaged with patients to provide critical information.
• Compiled and maintained patient medical records to keep information complete and up-to-date.
• Responded to inquiries by directing calls to appropriate personnel.
• Resolved customer complaints using established follow-up procedures.
• Worked with patients to ascertain issues and make referrals to appropriate specialists.
• Helped address client complaints through timely corrective actions and appropriate referrals.
• Delivered support to medical staff in completion of patient paperwork.
• Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
• Recommended service improvements to minimize recurring patient issues and complaints.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.

International Patients relationship manager

Tour organiser

Tours Manager for incoming travelers

Tour Guide

Ticketing