Cemal Başoğlu
Sea Export Documentation Representative
Istanbul
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Sea Export Documentation Representative
Kerry Asav Logistics
03.2022 - 05.2024
- Arranged bill of lading related shipment in accordance and presented to supplier and collector.
- Managed over 30 draft and pre-alert processes per day.
- Participated in LCL operations actively along with documentation.
- Minimized risk exposure by verifying accuracy of documents such as commercial invoices, packing lists, certificate of origin, bill of lading before submission to relevant parties and authorities.
- Reduced shipment delays by proactively addressing potential compliance issues and resolving discrepancies in documentation.
- Documented photos and layouts for customer's approval.
- Supported development of standardized documents and templates.
- Collaborated with sales teams to ensure seamless handover of information related to shipment schedules, prices, payment terms, and other critical details necessary for successful exports.
- Entered shipping information into computer system and estimated freight and postal rates.
- Built working relationships with clients to foster loyalty and encourage repeat business.
- Observed and tracked consignments to verify timely deliveries and accurate invoicing.
- Negotiated and arranged transport of goods with shipping or freight companies.
- Enhanced customer satisfaction with timely and accurate document preparation for international shipments.
- Managed deadlines effectively while prioritizing multiple tasks in fast-paced environment to achieve desired outcomes within given timeframes.
- Contributed to company-wide sustainability efforts by promoting use of electronic documents and reducing paper consumption in export-related tasks.
- Assisted in training of new team members on export documentation processes, ensuring they quickly became productive contributors to department's success.
- Expedited resolution of shipment issues by effectively liaising between carriers, warehouse personnel and clients.
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Processed customer service orders promptly to increase customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Warehouse Specialist
Kerry Asav Logistics
06.2020 - 03.2022
- Helped keep inventory accurate by overseeing daily cycle counts.
- Acted as liaison between warehouse team and customer service department to resolve any order-related issues or discrepancies quickly.
- Collaborated with team members to meet daily order fulfillment goals, ensuring timely delivery to customers.
- Reduced order processing time with implementation of barcode scanning and electronic inventory tracking.
- Packaged items for safe shipment and protection from damage in transit.
- Actively participated in continuous improvement initiatives, identifying areas for potential enhancement and implementing changes as needed.
- Checked packages and merchandise for damage and notified vendors.
- Kept warehouse stations and equipment in good working order in line with OSHA requirements.
Education
Bachelor of Science - Chemistry
Cumhuriyet University
Sivas, Turkey 04.2001 -
Skills
Soft Programme
Microsoft Office
Freight forwarding experience
Transportation Scheduling
Incoterms Familiarity
Shipping Documentation
Invoicing
Strong attention to detail
Teamwork orientation
Effective Communication
Written Communication
Continuous Improvement
Task Prioritization
Time Management
Timeline
Sea Export Documentation Representative
Kerry Asav Logistics
03.2022 - 05.2024
Warehouse Specialist
Kerry Asav Logistics
06.2020 - 03.2022
Bachelor of Science - Chemistry
Cumhuriyet University
04.2001 -