Windows Visual Basic, All Adobe Programmes, Microsoft Office,
CAVİT ÇAĞATAY Zatsan
Guest Service Agent
Marmaris,48
Summary
Dynamic and results-driven professional with extensive experience in customer service and front office management at Fun&Sun Smart Voxx Hotel Resort. Proven ability to enhance guest relations and streamline operations, ensuring high levels of satisfaction. Skilled in cash handling and adept at resolving issues promptly, fostering a welcoming environment for all visitors.
Dedicated Front Desk with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Diligent Receptionist or Night Auditor with solid background in managing front desk operations and ensuring smooth daily workflow. Proven ability to handle high-volume environments and effectively address guest inquiries and concerns. Demonstrated excellent communication and organizational skills to enhance guest experiences and support team objectives.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Front Desk Receptionist
Fun&Sun Smart Voxx Hotel Resort
02.2025 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Developed strong working relationships with team members, fostering a positive work environment.
Night Auditor
Green Nature Diamond Hotel
03.2024 - 11.2024
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Generated and printed daily financial reports to track hotel performance.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
Receptionist
Julian Club Hotel
04.2023 - 11.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Receptionist
Oceaniacruises
08.2022 - 10.2022
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Sales Associate
MSC Cruises
06.2021 - 12.2021
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales Associate
MSC Cruises
08.2019 - 03.2020
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Helped customers locate products and checked store system for merchandise at other sites.
Retail Sales Advisor
ATU Duty Free
11.2016 - 03.2019
- Maximized store profitability by regularly monitoring and adjusting pricing strategies, inventory levels, and merchandising layouts based on customer preferences and sales data.
- Improved customer retention by proactively addressing concerns and resolving issues promptly.
- Contributed to team success through consistent collaboration, communication, and support.
- Utilized strong multitasking abilities while juggling multiple responsibilities such as cashiering, stocking shelves, assisting customers, or handling returns/exchanges efficiently.
- Ensured high levels of customer satisfaction through excellent service, product knowledge, and problem-solving skills.
- Promoted a positive work atmosphere among colleagues through teamwork initiatives that contributed to achieving common goals.
- Streamlined checkout process by quickly scanning items, bagging purchases, and processing payments securely.
Education
Associate of Science - Computer Programming
Sıtkı Kocman University
Mugla, Turkey 04.2001 -
Bachelor of Science - Maritime Studies
Near East University
Cyprus 04.2001 -
Skills
Customer service
Software
Timeline
Front Desk Receptionist
Fun&Sun Smart Voxx Hotel Resort
02.2025 - Current
Night Auditor
Green Nature Diamond Hotel
03.2024 - 11.2024
Receptionist
Julian Club Hotel
04.2023 - 11.2023
Receptionist
Oceaniacruises
08.2022 - 10.2022
Sales Associate
MSC Cruises
06.2021 - 12.2021
Sales Associate
MSC Cruises
08.2019 - 03.2020
Retail Sales Advisor
ATU Duty Free
11.2016 - 03.2019
Associate of Science - Computer Programming
Sıtkı Kocman University
04.2001 -
Bachelor of Science - Maritime Studies
Near East University
04.2001 -
Languages
English
Full Professional
Italian
Limited Working
Movies, Trekikng, Biscycle, Reading and Drawing
I watch a lot of amovies various kinds of movies, especially my favourite ones are thriller, dramma , science fiction.
I m fond of making trekking at nature equipping my clothes and shoes, and taking photo of the nature and discharging my energy
My other favourite interest is cycling, i join the annual cycling tour and i cycled around 200 km.
I love drawing so much because i would like to see my imagination on paper