Catherine Nyaguthii Maina
Istanbul,Istanbul
Summary
Results-driven Guest Services Coordinator experienced in managing guest inquiries and resolving complaints to enhance customer satisfaction and loyalty. Delivered outstanding customer experiences through effective communication and collaboration in fast-paced environments. Contributed to high service standards and positive guest interactions, ensuring seamless operations.
Overview
1
1
Language
2
2
years of professional experience
Work History
Guest Services Coordinator
Anjeliq Club Hotel
Alanya, Turkey
03.2023 - 01.2025
- Gave information about area attractions and provided directions.
- Resolved complaints regarding housekeeping and room service.
- Coordinated with housekeeping staff to ensure rooms were prepared promptly and met quality standards.
- Organized guest events, fostering a sense of community among visitors and creating lasting impressions.
- Updated room and service information on company website.
Restaurant Waiter
Anjeliq Club Hotel
Alanya, Turkey
03.2023 - 01.2025
- Managed multiple tables efficiently, maintaining high service standards in a fast-paced environment....
- Trained new waitstaff on menu offerings, service techniques, and restaurant policies to uphold quality standards.
- Monitored stock levels of supplies and alerted management.
- Built rapport with regular customers to enhance their dining experience.
- Collaborated with fellow waitstaff during busy times to share responsibilities.
- Provided exceptional customer service by anticipating guest needs and ensuring satisfaction throughout the dining experience.
Education
BBA - International Business Management
08-2031
Bachelor of Hospitality And Tourism Management - Hospitality And Tourism Management
11-2022
Skills
- Check-in procedures
- Guest engagement
- Guest complaint resolution
- Issue resolution
- Customer service standards
- Effective communication
- Staff onboarding
- Operational efficiency
- Multitasking abilities
- Team collaboration
- Positive attitude
- Crisis management
Languages
English
Native or Bilingual
Timeline
Guest Services Coordinator - Anjeliq Club Hotel
03.2023 - 01.2025
Restaurant Waiter - Anjeliq Club Hotel
03.2023 - 01.2025
Okan University - BBA, International Business Management
Utalii College - Bachelor of Hospitality And Tourism Management, Hospitality And Tourism Management