Customer Service Support
Syngenta EA
Nairobi, Kenya
04.2021 - 12.2023
- Welcomed and greeted guests on arrival, building rapport with regular customers to personalise service.
- Consistently sought to improve quality of service and go the extra mile at each customer touchpoint by phone call and sms.
- Displayed exemplary customer service in client-facing role.
- Liaised with customer support to facilitate service updates, maintaining efficient, effective services.
- Guaranteed excellent customer service standards, training team in performance and sales strategy.
- Conducted one-to-one and group support sessions, helping service users to achieve care plan objectives.
- Facilitated services for victims with long-term support needs by providing referrals to external organisations
- Respected customer privacy through tactful, diplomatic and confidential support.
- Applied positive customer service approach to increase satisfaction levels.
- Handled multiple enquiries whilst maintaining outstanding customer service.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Retained product and service knowledge for helpful, informative customer guidance.
- Captivated customers with lively presentation, conversational and customer service skills.
- Provided detailed knowledge of Product or Service and demonstrated product functionalities to customers.
- Greeted customers and provided product and service assistance for swift satisfaction.
- Worked with customer service team members to address underperforming areas and develop new support resources.
- Collaborated in a team-based environment to maximise customer satisfaction with store services.
- Demonstrated exceptional customer service when navigating complex interactions in person, by phone and online.
- Provided professional, reliable customer support, advice and problem-solving for optimised customer satisfaction.
- Confirmed all service and support functions remained responsive to customer needs.