Cansel Aras
Commercial Product Specialist
Istanbul
Summary
Dynamic Commercial Product Specialist with a proven track record at Inditex - Zara, enhancing product usability and market share through expert market analysis and strategic product positioning. Excelled in relationship building and sales support, boosting customer retention and satisfaction. Skilled in staff education, demonstrating exceptional teamwork and analytical thinking.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Commercial Product Specialist
Inditex - Zara
05.2022 - Current
- Continually expanded knowledge of [Product or Service] product line.
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
- Collaborated with cross-functional teams to streamline product development processes.
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Researched product's technical specifications and accurately communicated information.
- Trained and provided coaching to [Number] junior team members.
- Optimized inventory management, ensuring timely availability of products for customers.
- Reviewed and analyzed customer feedback, incorporating valuable suggestions into future product iterations.
- Spearheaded successful product launches, generating widespread brand awareness and interest from potential customers.
- Implemented quality control measures for product enhancements, ensuring high standards and customer satisfaction.
- Managed product portfolio, ensuring balanced offering that met diverse market demands.
- Increased market share with strategic product positioning and competitive analysis.
- Enhanced product usability for customers by conducting detailed market research and gathering user feedback.
- Analyzed sales data to identify trends and opportunities for product improvement and innovation.
- Monitored industry trends to anticipate market needs, guiding development of future product lines.
- Conducted training sessions for sales and customer service teams, enhancing product knowledge and messaging.
Sales Advisor
Mango
11.2021 - 05.2022
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
Education
Open Education - International Relations
Anadolu University
Istanbul 04.2001 -
High School Diploma -
Istanbul Aydin University
Istanbul, Turkey 04.2001 -
Skills
Product demonstrations
Sales expertise
Sales support
Time management
Relationship building
Product positioning
Market analysis
Teamwork and collaboration
Organizational skills
Active listening
Analytical thinking
Friendly and patient
Customer service
Professionalism
Staff education and training
activity with family and friends,
I will generally prefer to spend time with my family and friends on the days I am not working.
Timeline
Commercial Product Specialist
Inditex - Zara
05.2022 - Current
Sales Advisor
Mango
11.2021 - 05.2022
Open Education - International Relations
Anadolu University
04.2001 -
High School Diploma -
Istanbul Aydin University
04.2001 -