Caner Alçınkaya
Food And Beverage
Istanbul
Summary
Dynamic Floor Manager with extensive experience at Cipriani, adept in stock management and team building. Successfully enhanced restaurant efficiency through effective scheduling and training, fostering a collaborative environment. Proven ability to streamline operations and elevate guest experiences, ensuring high service standards and operational excellence.
Overview
9
9
years of professional experience
1
1
Certification
2
2
Languages
Work History
Floor Manager
Cipriani
08.2022 - Current
- Incharge with the inventory of equipments, weekly shifts of the FOH staff and being a touch between the executive chef and the cost controller for the recipes' translation and explanation.
- Increased overall restaurant efficiency by training team members on best practices and ensuring adherence to company policies and procedures.
- Coordinated with other departments to ensure seamless workflow across all areas of the store operation.
- Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
- Fostered teamwork among staff members through clear communication of goals, expectations, and responsibilities.
Restaurant Floor Manager
Momo Restaurant
01.2020 - 07.2022
- Streamlined daily operations for smooth service flow through effective staff scheduling, task delegation, and communication.
- Developed detailed floor plans for optimal table placement, resulting in improved guest experience and increased seating capacity.
- Incharge with weekly shifts of the FOH staff and also wine inventory.
- Carefully interviewed, selected, trained, and supervised staff.
Head Waiter
Kapha Restaurant
03.2019 - 10.2019
- Greeted new customers, discussed specials, and took drink orders.
- Enhanced customer dining experience by providing exceptional service.
- Managed food resources, memorized orders, and coordinated customer service.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Head Waiter
Mitte Restaurant
10.2017 - 03.2019
- Greeted new customers, discussed specials, and took drink orders.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Restaurant Waiter
Maçakızı Hotel
05.2016 - 10.2016
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
No Degree - English Language And Literature
Aegean University
Izmir, Turkey 04.2001 -
High School Diploma -
Plevne High School
Istanbul, Turkey 04.2001 -
Skills
Department management
Stock management
Team building
Scheduling and planning
Using of Materials Control system for recipes and transfers from warehouse to FOH
Employee scheduling
Certification
Ielts Band Score: 6.0
Timeline
Floor Manager
Cipriani
08.2022 - Current
Restaurant Floor Manager
Momo Restaurant
01.2020 - 07.2022
Head Waiter
Kapha Restaurant
03.2019 - 10.2019
Head Waiter
Mitte Restaurant
10.2017 - 03.2019
Restaurant Waiter
Maçakızı Hotel
05.2016 - 10.2016
No Degree - English Language And Literature
Aegean University
04.2001 -
High School Diploma -
Plevne High School
04.2001 -