CAN ÖZATAÇ
Çankaya
Summary
Highly motivated and skilled professional with a strong background in customer and technical support. Proven ability to troubleshoot and resolve complex issues efficiently, while delivering exceptional customer service
Overview
13
13
years of professional experience
1
1
Certification
Work History
Player/Tech Support
Keywords Studios
Remote
10.2021 - Current
Assisted customers in resolving technical issues over email, providing clear and concise instructions to troubleshoot and resolve hardware and software problems. Conducted thorough analysis of customer inquiries and complaints, identifying underlying issues to provide effective solutions and ensure customer satisfaction. Collaborated with cross-functional teams to escalate and resolve complex technical issues, ensuring prompt resolution and minimizing downtime for customers. Utilized a customer-centric approach to deliver exceptional support, actively listening to customers' needs, offering guidance, and providing timely follow-up to ensure their technical requirements were met.
Private Guitar and English Grammer Lessons
Self-Employed
Ankara - TURKEY
05.2018 - 09.2021
Sales Representative / Customer Support
Coca Cola
Antalya - TURKEY
04.2014 - 06.2018
- Local Markets- Coca-Cola sales representative
- On-Premise(Restaurants,Pubs, Social Facilities)- Coca-Cola sales representative
Merchandiser
MAPP Agency, Coca Coca
Ankara - TURKEY
05.2012 - 10.2014
- Merchandising
- Local Supermarkets- Coca-Cola merchandising
- Local and International Chain Stores -Doğadan Tea (Coca-Cola’s brand) merchandising
Turkish-English, English-Turkish Translations
Prime Abroad&Translation Services
Ankara - TURKEY
03.2011 - 01.2012
- Translation Services, Turkish-English, English-Turkish Translations,Foreign education consultancy
- Law Translations
- Medical Translations
- Psychology Translations
- Foreign Education Consultancy
Education
International Relations
Anadolu University
Eskişehir - TURKEY06.2017
English Linguistics / Anglistics
Salzburg University
Salzburg - AUSTRIAAmerican Culture and Literature
Bilkent University
Ankara - TURKEYMEV Köksal Toptan Highschool
2003
Özel Bilkent Highschool
2002
Skills
LANGUAGES:
Turkish: Native
English: Advanced
German: Beginner
- Advanced Teamwork
- Customer/Player Support expertise
- Sales Representation
- Tech Support
- Coachability
- Active Listening
- Continuous Improvement
- Positive Attitude
- Highly Motivated
- Adaptable
Certification
Turkish Department of Sales Training- Oriantation Certificate
Job Safety Certificate
Hobbies
Literature & Languages : Translation, Reading, Essays
Fine Arts :Live Music Performance (Acoustic/Electric Guitar, Harmonica, Piano, Accordion, Theremin, Stylophone, Vocals )
Others:Photography, Science and Technology, Cinema, Travelling, Video Gaming, History, Record Collection
Timeline
Player/Tech Support
Keywords Studios
10.2021 - Current
Private Guitar and English Grammer Lessons
Self-Employed
05.2018 - 09.2021
Sales Representative / Customer Support
Coca Cola
04.2014 - 06.2018
Merchandiser
MAPP Agency, Coca Coca
05.2012 - 10.2014
Turkish-English, English-Turkish Translations
Prime Abroad&Translation Services
03.2011 - 01.2012
International Relations
Anadolu University
English Linguistics / Anglistics
Salzburg University
American Culture and Literature
Bilkent University
MEV Köksal Toptan Highschool
Özel Bilkent Highschool