Cagla Kahraman
Sofia,22
Summary
I am a detail-oriented and versatile professional with a strong foundation in both technical and administrative fields. My background combines hands-on experience in aircraft maintenance, shipbuilding, and technical design, with proven skills in office management, executive support, and content moderation. I’ve held key roles across various sectors, including my most recent position as an Office Manager and Executive Assistant, where I managed finances, coordinated daily operations, and supported strategic planning.
Educated in Aircraft Technology and Steel Shipbuilding, I bring a unique combination of engineering insight and operational expertise. My technical toolkit includes proficiency in AutoCAD, SigmaNEST, and the MS Office Suite, while my interpersonal strengths lie in communication, organization, and adaptability.
Native in Turkish, with intermediate English and beginner-level Bulgarian, I thrive in multicultural environments and am always eager to learn and grow. With a proactive mindset and a collaborative spirit, I am ready to contribute effectively in dynamic, fast-paced workplaces.
Overview
12
12
years of professional experience
Work History
Office Manager & Executive Assistant
EuroVDC LTD
09.2024 - 04.2025
- Oversaw the entire office workflow, ensuring seamless daily operations in a fast-paced tech environment
- Managed financial processes, including expense reporting, vendor coordination, and budget tracking
- Provided direct support to executive leadership, organizing meetings, travel, and confidential agendas
- Played a key role in cross-departmental coordination and communication, increasing overall operational efficiency
- Maintained records, documentation, and internal systems with a high degree of accuracy and discretion
Content Moderator
TELUS International
08.2023 - 07.2024
- Achieved a 90% reduction in policy-violating and harmful content, enhancing user safety and experience across platforms
- Trained and mentored new moderators, significantly boosting onboarding efficiency and content accuracy
- Utilized cutting-edge AI moderation tools to accelerate review processes and maintain compliance standards
- Maintained one of the lowest false-positive rates in the department through meticulous review and decision-making
- Contributed to team KPIs, regularly exceeding quality benchmarks and review targets
Bilingual Customer Support Specialist (Turkish-Eng
Telus International
08.2022 - 08.2023
- Handled over 1,000 customer support inquiries monthly with high efficiency and professionalism
- Boosted customer satisfaction scores by 45% through empathetic communication and proactive problem-solving
- Spearheaded 24/7 bilingual support operations, ensuring smooth and consistent service across global time zones
- Led troubleshooting for complex issues involving user accounts, technical glitches, and product queries
- Collaborated with internal departments (IT, Product, QA) to escalate and resolve high-priority issues
Customer Support Specialist
Flash Group
10.2019 - 06.2022
- Successfully handled over 1,000 customer cases with a 98% satisfaction rate
- Implemented CRM system upgrades and introduced live chat support, increasing customer engagement by 40%
- Reduced average response time by 35%, contributing to higher operational efficiency
- Surpassed quarterly support KPIs by 30% through continuous performance improvements
- Built strong client relationships through clear, professional communication and follow-up
EVS Volunteer (Erasmus+)
European Voluntary Service
02.2018 - 01.2020
- Designed and led workshops connecting archaeology, cultural heritage, and modern creativity
- Collaborated with international teams to organize cultural exchange projects
- Developed communication skills through engagement with local communities and stakeholders
- Promoted intercultural awareness through social responsibility and creative project planning
- Archaeological excavations were conducted
Aircraft Maintenance Technician
Express Aircraft Maintenance
11.2018 - 02.2019
- Conducted detailed diagnostics, inspections, and system upgrades for commercial aircraft
- Enhanced safety compliance by implementing system modifications and adhering to technical documentation
- Assisted senior technicians in scheduled maintenance and regulatory inspections
- Ensured timely repair of mechanical components, reducing aircraft downtime
Aircraft Technician Intern
Pegasus Airlines
09.2017 - 09.2018
- Actively participated in scheduled aircraft maintenance tasks including Daily, Weekly, and A-Check inspections
- Assisted with engine maintenance procedures such as visual inspections, oil and filter changes, and system testing
- Gained hands-on experience in troubleshooting and repairing cabin equipment, avionics, and mechanical systems
- Supported aircraft tire replacements, landing gear inspections, and brake system servicing as part of ground operations
- Contributed to the preparation and organization of maintenance documentation in compliance with SHY-145 regulations
- Operated effectively under pressure during time-sensitive flight-readiness processes, enhancing teamwork and operational discipline
- Acquired foundational knowledge of aviation regulations including EASA standards and national civil aviation (SHGM) requirements
Ship Design & Drafting Technician (Intern)
Teknopark İstanbul ARTI Engineering
09.2013 - 06.2014
- Produced accurate 2D and 3D assembly drawings using AutoCAD to support ship design and engineering operations
- Utilized SigmaNEST software to optimize material usage and minimize waste in manufacturing and cutting processes
- Consolidated CAD models into organized documentation packages to enhance communication between design and production teams
- Drafted technical specifications, detailed schematics, and layout plans based on initial engineering concepts and design briefs
- Developed a solid understanding of marine construction standards, materials, and shipbuilding production workflows
- It has been gained experience in electric arc, gas metal arc and tig welding.
Education
Associate of Applied Science - Aircraft Technology
Cappadocia Vocational College
Istanbul, Turkey08-2018
High School Diploma -
Piri Reis Maritime Technical High School
Istanbul, Turkey06-2014
Skills
- Aircraft Maintenance & Diagnostics
- AutoCAD & Technical Documentation
- Office Administration & Executive Support
- Content Moderation & Customer Support
- MS Office Suite (Word, Excel, PowerPoint, Outlook)
- Office Management Systems & Workflow Coordination
- Customer Service & Communication
- Teamwork & Time Management
- Conflict Resolution & Adaptability
- Organizational Skills & Attention to Detail
Technical & Industry Expertise
Office & Digital Tools
Interpersonal & Workplace Skills
Additional Information
Languages
- Turkish: Native
- English: Intermediate (B1-B2)
- Bulgarian: Beginner (A2)
Driving License
- Category B
Additional Mobile Number: 0090 544 607 71 95
Timeline
Office Manager & Executive Assistant
EuroVDC LTD
09.2024 - 04.2025
Content Moderator
TELUS International
08.2023 - 07.2024
Bilingual Customer Support Specialist (Turkish-Eng
Telus International
08.2022 - 08.2023
Customer Support Specialist
Flash Group
10.2019 - 06.2022
Aircraft Maintenance Technician
Express Aircraft Maintenance
11.2018 - 02.2019
EVS Volunteer (Erasmus+)
European Voluntary Service
02.2018 - 01.2020
Aircraft Technician Intern
Pegasus Airlines
09.2017 - 09.2018
Ship Design & Drafting Technician (Intern)
Teknopark İstanbul ARTI Engineering
09.2013 - 06.2014
Associate of Applied Science - Aircraft Technology
Cappadocia Vocational College
High School Diploma -
Piri Reis Maritime Technical High School