Cagatay CABUKCU
Airline Representative
Istanbul,Esenyurt
Summary
Experienced Airline Representative with over 10 years of experience in Aviation. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Airline Customer Service Agent
Egyptair
Istanbul
05.2013 - Current
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Worked flexible hours across night, weekend and holiday shifts.
- Improved operations through consistent hard work and dedication.
- Exceeded goals through effective task prioritization and great work ethic.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Ground Handling Agent
Havas Ground Handling
Istanbul
11.2012 - 05.2013
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
Ground Handling Agent
Çelebi Ground Handling
Istanbul
05.2011 - 10.2012
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
Education
Graduated - Biomedical Engineering Technologies
Marmara University
Istanbul 04.2001 -
Skills
Excellent Communication
Organization and Time Management
Dependable and Responsible
Problem-Solving
Friendly service mentality
MS Office
Amadeus Altea CM
Altea Reservation
Timeline
Airline Customer Service Agent
Egyptair
05.2013 - Current
Ground Handling Agent
Havas Ground Handling
11.2012 - 05.2013
Ground Handling Agent
Çelebi Ground Handling
05.2011 - 10.2012
Graduated - Biomedical Engineering Technologies
Marmara University
04.2001 -