Busra Demirbilek
Kadikoy,34
Summary
Results-driven and highly motivated worker with a proven track record of surpassing sales goals, driving customer satisfaction, and cultivating strong client relationships. Skilled in providing excellent customer service, upselling products, and streamlining processes to enhance efficiency. Demonstrated success in managing key accounts, exceeding targets, and implementing strategies for customer retention. A dedicated professional with a passion for enhancing business performance, I am eager to leverage my expertise to contribute to your team’s success in the Key Account Manager role.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Key Account Responsible
AMCOR FLEXIBLES
Istanbul
01.2020 - Current
- Managing global key accounts, Managing the relationship between sales teams and production Handles varied customer transactions regarding order entry, order status (promise and shipping dates) inquiries, backorder information, and proofs of delivery
- Promoting and ensuring customer satisfaction through prompt identification and resolution of complaints and initiating long-lasting improvements with a quality perspective Analyzes and recommends alternative solutions to meet customer needs
- Acting as a business partner to support growth and participate in cross-functional projects
- Analyzing the current operations and generating strategies to further improve the portfolio & and production efficiency
- Managing customer's accounts/payments Managing sales forecast
Production Engineer
ASTER TEXTILE
Kırklareli
01.2017 - 01.2018
- Working in the sphere of manufacturing overseeing the production of goods in many industries at factories or plants
- Review production schedules, engineering specifications, process flows, and other information to understand methods and activities in manufacturing and services
- Figures out how to manufacture parts or products, or deliver services, with maximum efficiency
- Develops management control systems to make financial planning and cost analysis more efficient
- Enacts quality control procedures to resolve production problems or minimize costs
- Design control systems to coordinate activities and production planning to ensure that products meet quality standards.
Education
Bachelor of Science - Industrial Engineering
Kocaeli University
Kocaeli05-2017
Skills
- Excellent communication skills in both written and oral
- Excellent PC skills including Word, Excel, and PowerPoint
- Proven organizational skills to adapt to changing environments
- The ability to work under pressure and meet deadlines
- Time management
- The ability to work as part of a team
- Cross-functional collaboration
- Problem solving
- Project management
- Customer relationship management
- Customer engagement
- Business development
- Strategic planning
Education And Professional Development
- Renison University College - English for Academic Success (Waterloo, ON,Canada), 10/2018, 04/2019
- Renison University College - English for Academic Success, 10/2018, 04/2019
- Elginkan Foundation - AutoCAD, 06/2017, 08/2017
- Chamber of Mechanical Engineers - Excel, 02/2017, 04/2017
- Kocaeli University - Industrial Engineering
Personal Information
- Place of Birth: Uzunköprü/EDİRNE
- Date of Birth: 11/30/94
- Nationality: Turkish
- Driving License: B
- Marital Status: Single
Volunteer Experience
- MMC Thrift Shops - Customer Services, 04/2019, 05/2019
- Renison University College – Student Council, 10/2018, 04/2019
- Renison University College - Conversation Partner, 10/2018, 04/2019
- Kocaeli University – Corporate Planning Leader, 01/2017, 06/2017
- Kocaeli City Hall - Career and Education Planning Club, 01/2017, 06/2017
- GEFCO Logistic Corporation - Planning Engineering Training, 08/2016, 09/2016
- Kocaeli University - Engineers Club, 2013, 2014
Certification
- Project Management
- Communication and Interpersonal Skills
- Problem-solving and and Critical Thinking
- English for Academic Success
Languages
Turkish
First Language
English
Advanced (C1)
C1
Timeline
Key Account Responsible
AMCOR FLEXIBLES
01.2020 - Current
Production Engineer
ASTER TEXTILE
01.2017 - 01.2018
Bachelor of Science - Industrial Engineering
Kocaeli University