BUSE BUDUR ÖZTÜRK

• Evaluating the need, acquire, install and congure all business systems and identifying the appropriate solution

• Making sure that maintain business systems are up and running according to the Service Level Agreement

• Fullling requests and solving problems related to the maintain business systems in accordance with the criteria dened in the Service Level Agreement

• Analyzing the development requests on the business systems and fullling them in accordance with the criteria dened in the Service Level Agreement

• Planning, coordinating and preparing documentation for the change and development requests on the Business Systems with the Business units and the Global Region

• Developing applications on local servers in order to meet business requirements and manage changes and problems

• Monitoring performance of business systems and determining improvement areas

• Responsible for all roles in getting and auditing for ISO Certications

• Responsible for IT software projects and suppliers management in order to meet business requirements

• Developing Business Continuity Plans and Disaster Recovery Plans

• Identifying improvement opportunities by interviewing with managers, and employees on priorities

• Driving Continues Improvement initiatives on functional priorities

• Working with FC & NPA Lead to contribute to CI & ICCC action plans

• Providing guidance and assessing maturity of core First Choice tools such as PD, GEMBA, 5S within the own function

• Establishing a Continues Improvement culture within the function, evaluate achievements, share BDPs, replicate

• Playing a role in building & supporting the FCA community and supporting country FC lead

• Ensuring adherence to global OTC guideline and procedures

• Providing data and necessary documentation for all audits within OTC scope and supporting AR managers in all aspects

• Preparing standard and adhoc OTC reports related within agreed timescales to local management and EU Regional OTC team

• Maintaining all data in Financial Systems in order to ensure full compliance to GSOP

• Supporting the local management for risk mitigation and efficiency

• Participating the related global or local projects and system implementations

• Conducting trainings and developing learning and development programs in order to meet AR team members’ development needs

• Calculating all monthly KPIs of AR teams

• Using all First Choice tools (Gemba, DMAIC, 5S, Problem Solving, Root Cause Analysis…) within continues improvement mindset

• Recording and investigating the customer’s nancial problems and questions, especially invoicing problems, in the system

• Meeting the demands correctly and on time

• Completing the customer current account reconciliations on time

• Finding main source of problems and taking precautions to prevent reoccurrence

• Daily reporting of Query Handling department's agents’ tasks

• Reporting the daily KPI’s according to certain targets by the agents in Query Handling Department

• Taking part in the global or local projects which are managed by the nance department