Burcu Nilberk Çelikbilek
B2B Specialist
Beylikdüzü,İstanbul
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
GGM Moebel
Ochtrup, Germany
03.2023 - 08.2025
- Performed administrative duties contributing towards smooth store operations.
- Contributed towards achieving store targets whilst ensuring adherence to service standards.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Employed active listening and product expertise to successfully resolve inbound queries.
- Processed high-value payments with meticulous accuracy.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
B2B Specialist
DekorCam
BEYLİKDÜZÜ, İstanbul
06.2021 - 09.2022
- Receiving Proforma invoices from agencies. (product is handmade decorated glass)
- Confirmation of prices/qties after cost calculation.
- CBM calculation for the client.
- Distribution of the order to all departments within the company in turkish translation.
- Sending top samples to clients for getting confirmation on goods before mass production.
- Collect every necessary documents of the order such as test results of the colors/goods and quality control documents before loading.
- Informing the agency or customers regardingly.
- Attending and arranging client meetings in showroom to present colors and products that ar interest to the customer.
- After the meetings, sending the samples to customers for pre-sale.
- Helping the creation of trend collection for upcoming sales.
- Exhibition preparations.
- Following up the operation for loading&shipping, informing the clients about vessel schedules&arranging schedules.
- Attending social audits meetings in the factory for understanding how to develope factory for better.
- Collection of payments.
- Getting feedbacks of production after shipping, receiving claims.
- Archiving every documents of the order/shipment and creating data-basa accordingly.
- Improved workflow efficiency with thorough process analysis.
Export Sales Representative
RULOPAK HYGIEN SISTEMS LTD
Istanbul, Türkiye
03.2021 - 06.2021
- Helped resolve client problems quickly with superior customer service.
- Increased revenue by acquiring new customers and determining needs to offer relevant products.
- Identified potential leads, resulting in improved sales performance.
- Coordinated with logistics team for timely product deliveries, ensuring customer satisfaction.
- Educated customers about product features and benefits, driving informed purchasing decisions.
- Generate reports on sales, providing relevant information to track sales progress and inform future strategies.
Export Representative
FKK GUNEY OTO LASTIK TAKOZ SAN. VE TIC. A.S
Istanbul
07.2019 - 03.2020
- Conducted market research for identification of new opportunities in foreign markets.
- Supported team members during peak periods; enhanced overall productivity.
- Resolved disputes or claims related to exports courteously and efficiently, protecting company image.
- Enhanced customer relations for better business progression through timely and accurate processing of export orders.
- Liaised with customs agents for swift clearance of goods, minimising delays in delivery.
- Expedited business growth by developing and implementing effective export strategies.
- Negotiated contracts with freight forwarders, guaranteeing cost-effective transportation solutions.
- Managed complex logistical issues, ensuring smooth flow of goods internationally.
- Monitored shipments until delivery confirmed by clients; strengthened customer trust.
- Prepared detailed reports on export activities regularly; facilitated informed decision making.
Project Manager
ExpoTurco Stand Design and Construction Company
Istanbul, Türkiye
08.2012 - 06.2018
- Expedited issue resolution to minimise delays in project timelines.
- Facilitated smooth transitions between project stages for seamless progression.
- Ensured effective resource allocation with meticulous project scheduling.
- Streamlined processes using lean methodologies, improved operational efficiency significantly.
Education
Bachelor of Italian Language and Literature -
Istanbul University
10.2011
Certificati di Italiana lingua - undefined
Università per Stranieri di Perugia
09.2016
Completed preparatory class of Germany - undefined
Universität für Bodenkultur Wien
10.2011
Skills
Customer service
Websites
Custom Section
- 11/19/20, Social media specialist certification, BOĞAZİÇİ ENSTİT
Personal Information
- Hobbies: Professional Female Gamer / Dark Passage Ladies Turkey, Playing online games or MMORPG
- Date of birth: 11/24/90
- Nationality: Turkish
- Driving licence: B
Languages
English
Proficient (C2)
Italian
Advanced (C1)
German
Elementary (A2)
Timeline
Customer Service Representative
GGM Moebel
03.2023 - 08.2025
B2B Specialist
DekorCam
06.2021 - 09.2022
Export Sales Representative
RULOPAK HYGIEN SISTEMS LTD
03.2021 - 06.2021
Export Representative
FKK GUNEY OTO LASTIK TAKOZ SAN. VE TIC. A.S
07.2019 - 03.2020
Project Manager
ExpoTurco Stand Design and Construction Company
08.2012 - 06.2018
Certificati di Italiana lingua - undefined
Università per Stranieri di Perugia
Completed preparatory class of Germany - undefined
Universität für Bodenkultur Wien
Bachelor of Italian Language and Literature -
Istanbul University