BURCU GULSES

Work History

Service Management Executive

Vodafone Turkey

04.2024 - Current

High quality service experience and satisfaction by going above and beyond for our existing customers
(10 Accounts)
Actively monitor customer service trends to make necessary improvements, and assist the team in developing appropriate processes to continuously elevate the overall service quality
Identify root cause of problems and develop solutions when faced with adversity
Understanding the customers
Providing continuous improvements in customer service by partnering closely with other teams
Manage projects for service improvement to provide proactive care, service improvement, inventory reliability and visibility
Understanding common financials of customers , know their numbers, inventories and able to track down changes and reporting when necessary
Provide monthly service review meetings with customers, the presentation spans from incident/request ticket respond/resolution kpi’s to project highlights, utilisation reports for upsell and chronic incident investigation results and recommendationsions
Publishing meeting notes and coordination between cross-functional Vodafone support & business teams, which could consist of sales and support engineers to provide deadline for every item.

IT Project Manager

Experian Global Services

06.2023 - 01.2024

Supervised and trained team of software developers, providing resources needed for success.
Delivered top-notch software solutions by collaborating closely with developers, QA testers, and business analysts during all stages of a project''s lifecycle.
Streamlined tasks in effort to provide easier and more efficient workflows for peers and colleagues.
Implemented risk management strategies to mitigate potential issues and maintain project timelines.
Maximized user experience with thorough testing procedures and proactive resolution of any identified issues or concerns.
Managed all communications between clients, stakeholders and in-house software development team.
Developed, maintained and updated information, policies, standards and guidelines.
Achieved successful product launches by closely monitoring milestones and addressing potential delays promptly.
Improved client satisfaction with timely delivery of high-quality software products through effective project management.
Reduced software development time by identifying bottlenecks and optimizing resources allocation.
Championed continuous improvement initiatives within the team, resulting in enhanced work quality over time.
Resolved issues immediately ensuring project deliverables were not negatively impacted.
Conducted comprehensive requirement analysis to ensure complete understanding of client needs before starting development activities.
Coordinated development, testing and release of complete suite of web-based software offerings.
Established an environment that supported collaboration between remote workers, ensuring efficient coordination across different time zones.
Optimized resource utilization by delegating tasks according to individual strengths while maintaining strict adherence to project schedules.
Evaluated, assessed and recommended software products that would meet project requirements.
Consistently met deadlines while maintaining high-quality standards, contributing to the company''s reputation for excellence in the software industry.
Streamlined processes for better documentation practices, leading to improved knowledge sharing within the team.
Oversaw planning, application development, verification and risks involved in software projects.
Developed strong relationships with stakeholders, fostering open communication and trust throughout the project lifecycle.
Increased team performance by regularly reviewing progress, providing constructive feedback, and setting attainable goals.
Coordinated cross-functional teams to ensure smooth collaboration, resulting in increased productivity and innovation.
Facilitated regular status meetings to keep all team members informed on progress updates and address any questions or concerns promptly.
Earned recognition for outstanding leadership and dedication, contributing significantly to the success of numerous software projects.
Managed budgets effectively, ensuring optimal resource allocation and cost savings for the company.
Monitored resource usage and managed tasks so costs did not exceed budget projections.
Enabled seamless integration of new team members through comprehensive onboarding processes and orientation sessions.
Answered client questions via phone and email to quickly resolve issues and improve service.
Communicated project updates to stakeholders at all levels.
Monitored and tracked project progress to support timely completion.
Led cross-functional teams to successfully complete IT projects.
Partnered with project team members to identify and quickly address problems.
Created and implemented contingency plans to address potential risks.
Wrote, updated and maintained project documentation.
Trained personnel on use of IT tools and applications.
Generated reports for IT project progress and performance.
Resolved staff conflicts and identified potential areas of improvement.
Coordinated with external vendors to deliver IT project components.
Implemented best practices to drive quality IT project delivery.
Assessed and analyzed customer requirements to develop effective IT project plans.
Established and enforced project timelines and deadlines.
Conducted quality assurance to verify accuracy of data used in IT projects.
Managed various IT projects to meet deadlines and customer requirements.
Developed and introduced IT strategies to improve operational efficiency.
Negotiated and managed project budgets to meet goals.
Devised test plans to validate accuracy of IT projects.
Identified and implemented cost-saving measures in IT projects.

Complex Project Manager

Kyndryl Global Services

11.2021 - 06.2023

Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Self-motivated, with a strong sense of personal responsibility.
Worked well in a team setting, providing support and guidance.
Excellent communication skills, both verbal and written.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Managed time efficiently in order to complete all tasks within deadlines.
Organized and detail-oriented with a strong work ethic.
Paid attention to detail while completing assignments.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Strengthened communication skills through regular interactions with others.
Adaptable and proficient in learning new concepts quickly and efficiently.
Learned and adapted quickly to new technology and software applications.
Proved successful working within tight deadlines and a fast-paced environment.
Developed and maintained courteous and effective working relationships.
Demonstrated strong organizational and time management skills while managing multiple projects.
Analyzed project performance data to identify areas of improvement.
Improved team collaboration by conducting regular meetings, sharing updates, and providing constructive feedback on performance.
Facilitated workshops to collect project requirements and user feedback.
Coordinated cross-functional efforts between sales, engineering, finance, operations, and other departments for seamless integration into overall project objectives.
Created integrated program plan from individual project plans and used plan to rebalance work and manage variances across projects.
Reported regularly to managers on project budget, progress, and technical problems.
Implemented risk mitigation strategies to minimize the impact of unforeseen challenges on project deliverables.
Leveraged project management software to track progress, identify potential bottlenecks, and maintain up-to-date documentation for smoother communication among stakeholders.
Developed customized solutions to address client-specific needs, fostering strong partnerships and increasing repeat business.
Reduced delivery times for critical projects by prioritizing tasks and allocating resources effectively.
Recruited and oversaw personnel to achieve performance and quality targets.
Utilized agile methodologies to adapt quickly to changing requirements while maintaining focus on achieving predefined goals and objectives within the given timeframes.
Sourced, vetted and managed vendors needed to accomplish project goals.
Balanced quality and cost considerations during project execution by closely monitoring resource utilization and adjusting allocations as needed to maximize value delivered.
Identified opportunities and impacts to operational processes and guided clients in managing associated changes.
Managed complex delivery for given clients and supervised book of business across multiple accounts.
Enhanced project delivery efficiency by streamlining processes and implementing best practices.
Maintained open communication by presenting regular updates on project status to customers.
Increased customer satisfaction with timely deliveries by closely monitoring project progress and addressing potential roadblocks.
Guided client in creating strategies involving service, sales, marketing, channels, vendor and overall customer experience.
Mentored junior team members to build their skills in various aspects of delivery management while also contributing positively to their career growth opportunities within the organization.
Negotiated contracts with vendors and suppliers, ensuring cost-effective solutions without compromising quality or timeline requirements.
Ensured compliance with relevant regulations and policies during every phase of the project life cycle safeguarding against any legal or financial risks associated with noncompliance.
Managed diverse teams across multiple locations to achieve desired project outcomes within specified timelines.
Identified areas for process optimization through comprehensive analysis of existing methodologies, resulting in enhanced efficiency across all stages of project implementation.
Maintained clear lines of communication with stakeholders throughout the project lifecycle, managing expectations and addressing concerns promptly.
Conducted post-project reviews to evaluate overall performance, identify lessons learned, and implement necessary improvements for future delivery projects.
Facilitated solution design trade-off conversations to evaluate potential design options and balance business value of customer experience against cost of development and ongoing maintenance.
Verified quality of deliverables and conformance to specifications before submitting to clients.
Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Developed and implemented project plans and budgets to ensure successful execution.
Provided expert guidance on industry best practices for efficient delivery management in alignment with company goals and standards.
Monitored project progress, identified risks and took corrective action as needed.
Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Oversaw the development of detailed project plans, schedules, resource allocation, and budgets to ensure successful execution from start to finish.

Delivery Project Executive

Kyndryl Global Services

11.2021 - 05.2023

Increased customer satisfaction with timely deliveries by closely monitoring project progress and addressing potential roadblocks.
Enhanced project delivery efficiency by streamlining processes and implementing best practices.
Developed customized solutions to address client-specific needs, fostering strong partnerships and increasing repeat business.
Utilized agile methodologies to adapt quickly to changing requirements while maintaining focus on achieving predefined goals and objectives within the given timeframes.
Managed diverse teams across multiple locations to achieve desired project outcomes within specified timelines.
Managed complex delivery for given clients and supervised book of business across multiple accounts.
Identified opportunities and impacts to operational processes and guided clients in managing associated changes.
Guided client in creating strategies involving service, sales, marketing, channels, vendor and overall customer experience.
Mentored junior team members to build their skills in various aspects of delivery management while also contributing positively to their career growth opportunities within the organization.
Coordinated cross-functional efforts between sales, engineering, finance, operations, and other departments for seamless integration into overall project objectives.
Leveraged project management software to track progress, identify potential bottlenecks, and maintain up-to-date documentation for smoother communication among stakeholders.
Ensured compliance with relevant regulations and policies during every phase of the project life cycle safeguarding against any legal or financial risks associated with noncompliance.
Maintained clear lines of communication with stakeholders throughout the project lifecycle, managing expectations and addressing concerns promptly.
Improved team collaboration by conducting regular meetings, sharing updates, and providing constructive feedback on performance.
Facilitated workshops to collect project requirements and user feedback.

Project Manager

Huawei Technologies Co.,Ltd

02.2017 - 11.2021

Planned, designed, and scheduled phases for large projects.
Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Established effective communication among team members for enhanced collaboration and successful project completion.
Improved stakeholder satisfaction with detailed project updates and proactive issue resolution.
Maintained open communication by presenting regular updates on project status to customers.
Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
Promoted innovation within project teams, encouraging exploration of new tools and methodologies to enhance project outcomes.
Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
Recruited and oversaw personnel to achieve performance and quality targets.
Reported regularly to managers on project budget, progress, and technical problems.
Streamlined project initiation processes, enabling quicker transition from planning to execution.
Coordinated material procurement and required services for projects within budget requirements.
Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
Managed projects from procurement to commission.
Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
Implemented continuous improvement initiatives to optimize project outcomes while maintaining costeffectiveness.
Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Led cross-functional teams to successful project completions, improving team cohesion and productivity with effective leadership strategies.
Verified quality of deliverables and conformance to specifications before submitting to clients.
Developed and implemented project plans and budgets to ensure successful execution.
Enhanced project delivery times by streamlining communication channels between development and operations teams.
Met project deadlines without sacrificing build quality or workplace safety.
Enhanced project visibility, implementing dashboard and reporting tools for real-time progress monitoring.
Enhanced team performance with targeted training programs, addressing skill gaps and promoting professional development.
Achieved high levels of team engagement and morale by promoting collaborative and inclusive work environment.
Oversaw implementation of new project management software, facilitating more efficient workflow and better project tracking.
Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
Proved successful working within tight deadlines and a fast-paced environment.
Developed comprehensive risk management plans, minimizing project delays and unexpected challenges.
Achieved significant improvements in project quality by establishing rigorous quality control processes.
Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
Ensured projects aligned with strategic objectives, working closely with senior management to refine project goals.
Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
Sourced, vetted and managed vendors needed to accomplish project goals.
Provided detailed project status updates to stakeholders and executive management.
Completed projects within tight deadlines, coordinating team efforts and prioritizing tasks effectively.
Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Identified plans and resources required to meet project goals and objectives.
Facilitated smoother project transitions, ensuring thorough documentation and effective handovers.
Maintained compliance with industry standards and regulations, conducting regular audits and updates to project practices.
Facilitated workshops to collect project requirements and user feedback.
Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Monitored project performance to identify areas of improvement and make adjustments.
Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
Improved client relationships, consistently meeting or exceeding project expectations and maintaining open lines of communication.
Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
Reduced project costs, negotiating contracts with suppliers and optimizing resource allocation.
Negotiated and managed third-party contracts related to project deliverables.
Analyzed project performance data to identify areas of improvement.
Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
Fostered culture of continuous improvement, conducting post-project reviews to identify lessons learned and best practices.
Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Streamlined procurement process for project materials, reducing wait times and avoiding potential delays.
Monitored project progress, identified risks and took corrective action as needed.
Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
Optimized project schedules, identifying critical path tasks and reallocating resources to maintain momentum.

Project Control Manager

Huawei Technologies Co.,Ltd

12.2010 - 02.2017

Project Engineer

Siemens AG IT Solutions And Services

09.2009 - 12.2010

Overview

Work History

Service Management Executive

IT Project Manager

Complex Project Manager

Delivery Project Executive

Project Manager

Project Control Manager

Project Engineer

Skills

Accomplishments

Work Preference

Work Type

Location Preference

Important To Me

Education

Bachelor Of Engineering - Atmospheric Sciences And Meteorology

Languages

Timeline

Similar Profiles

Can DondurmacıCan Dondurmacı

Orkan HalilogluOrkan Haliloglu

Taha AydaşTaha Aydaş

FATİH SEYMENFATİH SEYMEN

Dorna AksoyDorna Aksoy