Overview
17
17
years of professional experience
1
1
Language
Work History
Service Management Executive
Vodafone Turkey
04.2024 - Current
- High quality service experience and satisfaction by going above and beyond for our existing customers
- (10 Accounts)
- Actively monitor customer service trends to make necessary improvements, and assist the team in developing appropriate processes to continuously elevate the overall service quality
- Identify root cause of problems and develop solutions when faced with adversity
- Understanding the customers
- Providing continuous improvements in customer service by partnering closely with other teams
- Manage projects for service improvement to provide proactive care, service improvement, inventory reliability and visibility
- Understanding common financials of customers , know their numbers, inventories and able to track down changes and reporting when necessary
- Provide monthly service review meetings with customers, the presentation spans from incident/request ticket respond/resolution kpi’s to project highlights, utilisation reports for upsell and chronic incident investigation results and recommendationsions
- Publishing meeting notes and coordination between cross-functional Vodafone support & business teams, which could consist of sales and support engineers to provide deadline for every item.
IT Project Manager
Experian Global Services
06.2023 - 01.2024
Delivery Project Executive
Kyndryl Global Services
11.2021 - 05.2023
Complex Project Manager
Kyndryl Global Services
11.2021 - 11.2022
Project Manager
Huawei Technologies Co.,Ltd
02.2017 - 11.2021
Project Control Manager
Huawei Technologies Co.,Ltd
12.2010 - 02.2017
Project Engineer
Siemens AG IT Solutions And Services
09.2009 - 12.2010
Operations & Support Team, Project Engineer
Motorola Turkey
11.2007 - 06.2009
Software Project Manager – PowerCurve Strategy Manager
- (PCSM) Projects
- Halkbank SME PCO Project (PowerCurve Software Implementation)
- Halkbank SM Upgrade Ph2 Project
- Ziraat Katılım Bankası PCSM Project
- Ziraat Bank Corporate & Retail PCSM Project
- Eximbank Early Warning Project
- Albarakaturk PCSM Project
- Responsibilities
- Project Compliance Management
- Project Planning & Executing
- Project Budget & Cost Management
- Customer Communication
- Resource Management
- Maintaining and completing Project Key Performance Indicators
- Updating project plans to include agreed changes
- Identifying, costing and processing any contract variations
- Risk management
Delivery Project Executive
KYNDRYL
- Managed Services - Customer Executive for 10 accounts
- Customer Communications Management
- Budget management
- Availibility & SLA Management
Complex Project Manager – IT Project Manager
SIEMENS
- (Sisecam Cloud Mig.& Buss.Cont
- Resilliency)
- Responsibilities
- AWS & GCP & Azure Cloud Migration Project Management
- Planning Project
- Customer communication
- Business Impact Analysis (BIA & Risk Assessment)
- Disaster Recovery (DR) Implementation
- Preparing Project documentation
- Prepare & Manage Project Budget
- Identfying & Manage Project Cost
- Maintaining and completing Project Key Performance Indicators
- Updating project plans to include agreed changes
- Identifying, costing and processing any contract variations
- Controlling & manage all internal & external PMO processes for the projects, Siemens IT Solutions Projects (Coca Cola, Enka, Yapı Kredi, etc.)
- Responsible for;
- Preparing Project documentation
- Writing detailed and summarized project progress reports
Turkey DWDM Project – Project Manager
HUAWEI
ToC Project – Project Manager
VF Turkey NFVi
City Project – Project Manager
VF Turkey Tech
Project Control Manager
VF Turkey TEIAS Fiber & DWDM
- Planning Project
- Team & Subcon Management
- Preparing Project documentation
- Prepare & Manage Project Budget
- Identfying & Manage Project Cost
- Maintaining and completing Project Key Performance Indicators
- Updating project plans to include agreed changes
- Identifying, costing and processing any contract variations
- Manage project subcontractors
- Controlling & manage all internal & external PMO processes for the projects
Turnkey
MOTOROLA, VF
- Turkey 2G, Project
- Responsible for;
- Preparing Project documentation
- Writing detailed and summarized project progress reports
- Delivery SLA Reporting
Skills
COMPUTER SKILLS & TOOLSundefined
Accomplishments
- AWS – Cloud Practitioner Essentials Course
- AWS Partner – Accreditation (Business)
- Azure – Devops Fundamentals
- Google Cloud – GCP For Beginners
- Mentor Project Management & Consultancy:
- PMI- Project Management Certificate Program (Course exam passed)
- Current status – PMP Exam will be passed on 2024
- Huawei Learning Services:
- Project Planning
- Project Execution
- Cost Management
- Time Management
- Contract Management
- Motorola Technical Training Services:
- Introduction to Project Management
- Project Management: Coordination
- Insider Trading
- CP02 : Introduction to GSM
- CP02A : GSM Cellular Overview
- Introduction to 3G
- Siemens Learning Services
- Advanced Excel
Timeline
Service Management Executive - Vodafone Turkey
04.2024 - Current
IT Project Manager - Experian Global Services
06.2023 - 01.2024
Delivery Project Executive - Kyndryl Global Services
11.2021 - 05.2023
Complex Project Manager - Kyndryl Global Services
11.2021 - 11.2022
Project Manager - Huawei Technologies Co.,Ltd
02.2017 - 11.2021
Project Control Manager - Huawei Technologies Co.,Ltd
12.2010 - 02.2017
Project Engineer - Siemens AG IT Solutions And Services
09.2009 - 12.2010
Operations & Support Team, Project Engineer - Motorola Turkey
11.2007 - 06.2009
Software Project Manager – PowerCurve Strategy Manager -
Delivery Project Executive - KYNDRYL
Complex Project Manager – IT Project Manager - SIEMENS
Turkey DWDM Project – Project Manager - HUAWEI
ToC Project – Project Manager - VF Turkey NFVi
City Project – Project Manager - VF Turkey Tech
Project Control Manager - VF Turkey TEIAS Fiber & DWDM
Turnkey - MOTOROLA, VF