Burcu Akdemir

• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed and implemented strategies to maximize customer satisfaction.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Facilitated smooth collaboration between departments through clear communication channels.
• Increased profit by streamlining operations.
• Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Analyzed and reported on key performance metrics to senior management.
• Directed initiatives to improve work environment, company culture or overall business strategy.
• Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
• Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
• Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
• Implemented sustainability initiatives, reducing environmental impact.
• Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
• Reported issues to higher management with great detail.
• Trained and guided team members to maintain high productivity and performance metrics.
• Assisted in recruiting, hiring and training of team members.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Reduced operational risks while organizing data to forecast performance trends.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Planned, designed, and scheduled phases for large projects.
• Identified plans and resources required to meet project goals and objectives.
• Monitored project performance to identify areas of improvement and make adjustments.
• Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
• Established effective communication among team members for enhanced collaboration and successful project completion.
• Met project deadlines without sacrificing build quality or workplace safety with Kaizen Standards.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
• Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
• Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
• Coordinated material procurement and required services for projects within budget requirements.
• Led cross-functional teams to successful project completions, improving team cohesion and productivity with effective leadership strategies.

• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.
• Worked well in a Franchise team setting, providing support and guidance.
• Managed time efficiently in order to complete all tasks within deadlines.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Resolved problems, improved operations and provided exceptional service.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

• Achieved top performance by strategically adapting to rapidly changing, competitive environment.
• Revamped outdated sales scripts, resulting in higher quality interactions with prospects during cold calls or followups.
• Boosted team morale with regular recognition of outstanding achievements and contributions to the company.
• Implemented effective goal-setting processes for individuals and teams, driving accountability and commitment towards meeting targets.
• Enhanced team''s closing ratios through in-depth training on effective communication and negotiation tactics.
• Increased sales performance by implementing tailored coaching strategies for individual team members.
• Conducted regular one-on-one sessions to provide personalized feedback and support for each team member.
• Collaborated with cross-functional departments to optimize overall business strategies and ensure alignment between objectives.
• Reduced employee turnover rate by fostering a supportive work environment that prioritizes personal growth and career advancement opportunities.
• Managed recruitment, training and development for highly effective sales team.
• Trained on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability.
• Designed and implemented sales training program and documentation.
• Analyzed and evaluated training effectiveness and program outcomes.

• Planned and executed events and marketing programs to increase qualified leads.
• Collaborated closely with sales teams to ensure alignment between promotional activities and revenue goals.
• Analyzed market trends to identify new opportunities for growth, driving the expansion into untapped markets.
• Developed and implemented targeted digital strategy to improve business performance.
• Managed relationships with key industry partners and implemented promotional initiatives to maximize marketing program performance.
• Sales and managing of; credits and investments, salary agreements, insurance instruments and rest of Banking products for current commercial and individual customers. Onboarding new customers.

Managing Credit Card Sales and Marketing Analysts

* Interviewing and organizing Salary agreements of Customers.

* Fixing deals of Automobile and Real estate Credits for companies and reporting branches.

* Marketing of entire credit and investment products to deliver individual portfolio targets.