BURÇİN ŞEBNEM BAŞARAN
Business Intelligence Analyst
Istanbul
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Experienced at filtering information to find and highlight vital metrics and findings, presentation of information in a clear and accessible manner.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Business Intelligence Analyst
Conduent
İstanbul
06.2015 - 03.2023
- Developing and preparing complex reports and provide and/or interpret information and data across divisions and departments
- Building of ad-hoc and standard weekly, monthly and quarterly reports around key performance indicators
- Presentation of information in clear and accessible manner
- Coordinating with resources across multiple time zones
- Collecting data from wide-ranging sources
- Analyzing data to identify root causes of problems and recommend corrective actions
- Managed guidelines for calculations for metrics and analysis
- Improved existing reporting by researching data sources, compiling data and designing output
- Worked with business unit managers to provide quick resolution for submittal to client
- Automated multiple reporting tasks through creation of reporting tools
Technical Support Advisor
Conduent
İstanbul
09.2014 - 06.2015
- Assessing customers’ support needs, provide solutions or refer them to other team members
- Flexibility to regularly rotate through different technical specialties and skills set
- Ability to thrive on change as products evolve
Fraud Analyst
TTNET
İstanbul
10.2012 - 10.2013
- Assisting team in preventing fraud, providing benefit to both company and customers
- Monitoring numerous vendor data, reviewing high risk behavior and make real time decisions
- Working closely with accounting team to impose punishments at end of month
- Providing in-depth analysis of transactions in order to evaluate fraud risk involved
Human Resources Assistant
TTNET
İstanbul
05.2010 - 10.2012
- Supporting management and assisting managers
- Managing purchases
- Filed paperwork, sorted, and delivered mail and maintained office organization
Risk Monitoring Assistant
Garanti Bankası
İstanbul
01.2009 - 05.2009
- Taking inbound calls to make collections from problematical loans and arranging payment schedules.
Telemarketing Assistant
Garanti Bankası
İstanbul
09.2007 - 01.2009
- Making outbound calls to sell insurance, credit card, loan and/or various services.
Public Relations Intern
Türk Hava Yolları
İstanbul
06.2006 - 07.2006
- Drafted, edited and distributed press releases, media advisories and other public relations materials
Education
Bachelor’s Degree - Business Administration
Anadolu University
İstanbul 09.2009 - 06.2011
Associate’s Degree - Public Relations and Advertising
Beykent University
İstanbul 09.2005 - 06.2007
Skills
Data Analysis
Timeline
Business Intelligence Analyst
Conduent
06.2015 - 03.2023
Technical Support Advisor
Conduent
09.2014 - 06.2015
Fraud Analyst
TTNET
10.2012 - 10.2013
Human Resources Assistant
TTNET
05.2010 - 10.2012
Bachelor’s Degree - Business Administration
Anadolu University
09.2009 - 06.2011
Risk Monitoring Assistant
Garanti Bankası
01.2009 - 05.2009
Telemarketing Assistant
Garanti Bankası
09.2007 - 01.2009
Public Relations Intern
Türk Hava Yolları
06.2006 - 07.2006
Associate’s Degree - Public Relations and Advertising
Beykent University
09.2005 - 06.2007