Burak Şen
Manavgat
Summary
With a proven track record in luxury hospitality, I bring extensive experience in opening and managing ultra-luxury resorts in both the Maldives and Türkiye. As a dedicated and meticulous professional, I excel in creating and implementing high standards and operational excellence. My expertise in F&B management and resort operations is underscored by my involvement in the successful launches of two prestigious properties, where I played a key role in establishing world-class service protocols and operational frameworks. I am passionate about delivering exceptional guest experiences and am adept at setting and maintaining the highest standards of quality. My skills in strategic planning, team leadership, and guest relations are complemented by a keen eye for detail and a commitment to perfection. As I seek new opportunities as an F&B Director or Resort Manager, I am eager to leverage my expertise to contribute to the success of an elite hospitality establishment.
Professional food and beverage leader with comprehensive background in operational efficiency and service excellence. Known for fostering collaborative environments and consistently achieving high standards. Recognized ability to adapt to dynamic needs and drive team success through effective communication and problem-solving.
Overview
12
12
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Food & Beverage Manager
BIJAL Resort
11.2022 - Current
- As the Food & Beverage Manager at an esteemed ultra-luxury resort comprising 19 villas, I excel in delivering unparalleled dining experiences in a high-end hospitality setting. My role encompasses comprehensive oversight of the F&B operations, including strategic planning, budgeting, staff management, and guest relations. I am committed to upholding Luxury Quality Assurance (LQA) standards to ensure that every aspect of the guest experience meets the highest benchmarks of luxury and excellence. Proficient in the MICROS POS system, I leverage technology to streamline operations, enhance service efficiency, and optimize financial performance. My dedication to excellence and keen attention to detail drive me to continuously elevate operational standards and guest satisfaction.
Outlet Manager
JOALI Maldives
01.2020 - 10.2022
- I directed daily outlet operations, managing everything from inventory and staff scheduling to guest service, ensuring top-notch performance and guest satisfaction. I took charge of formulating and executing strategic marketing initiatives, which led to a remarkable fifteen percent increase in revenue within the first quarter and significantly boosted brand recognition. I also facilitated training and mentorship for a team of 15 members, improving their product knowledge, sales techniques, and guest service standards, resulting in a substantial twenty percent increase in satisfaction ratings. Additionally, I implemented cost-saving measures, skillfully negotiated vendor contracts, and achieved a ten percent reduction in expenses while maintaining rigorous standards for product quality.
Assistant Outlet Manager
JOALI Maldives
07.2018 - 10.2020
- I oversaw daily outlet operations, supervising staff, managing inventory, and upholding high standards of customer service. I implemented effective strategies that significantly boosted outlet profitability. By conducting staff training sessions, I was able to enhance customer satisfaction scores. I also collaborated with the marketing team to create and promote events, which contributed to increased foot traffic and higher sales.
Restaurant Supervisor
Ali Bey Resort Sorgun
03.2014 - 06.2018
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
Education
Master Degree - Gastronomy And Culinary Arts
Alanya University
08-2025
Bachelor's Degree - Hospitality Management
Anadolu University
01.2015
Associate Degree - Graduate
Çanakkale 18 Mart University
01.2012
Skills
- Luxury Hospitality Expertise: Deep understanding of luxury service standards and practices, with experience in opening and managing ultra-luxury resorts
- Strategic Planning & Implementation: Proven ability to develop and execute strategic plans that enhance operational efficiency and guest satisfaction
- Operational Excellence: Skilled in creating and maintaining high standards for service, hygiene, and quality control in a luxury environment
- Team Leadership & Development: Strong leadership abilities with a track record of building, training, and managing high-performing teams
- Guest Relations: Expert in delivering personalized and exceptional guest experiences, with a focus on exceeding expectations and handling feedback effectively
- Financial Management: Proficient in budgeting, cost control, and revenue optimization, with a demonstrated ability to improve profitability through strategic planning and operational efficiency
- Technology Proficiency: Experienced in using advanced hospitality management systems, including MICROS POS, to streamline operations and enhance service delivery
- Standards Development: Adept at setting and implementing standards that drive excellence in both service and operational procedures
Certification
Alanya Alaaddin Keykubat University Pedagogical Formation Aladdin Keykubat University May-2017
References
- Enver, Arslan, Bvlgari Maldives General Manager, +905397069100
- Barış, Aktaş, Ali Bey Resort & BIJAL General Manager, +905555730055
- Ali Zubair, JOALİ Maldives F&B Director, +9607914236
Interests
Traveling and watching movies
PERSONAL
- Address: Sarılar Mah. 3016 Sok. No.3 D.4 Manavgat-Antalya
- Driver Licence: B (Passenger car)
- Marital Status: Married
Timeline
Food & Beverage Manager
BIJAL Resort
11.2022 - Current
Outlet Manager
JOALI Maldives
01.2020 - 10.2022
Assistant Outlet Manager
JOALI Maldives
07.2018 - 10.2020
Restaurant Supervisor
Ali Bey Resort Sorgun
03.2014 - 06.2018
Master Degree - Gastronomy And Culinary Arts
Alanya University
Bachelor's Degree - Hospitality Management
Anadolu University
Associate Degree - Graduate
Çanakkale 18 Mart University