Summary
Overview
Work History
Education
Skills
Interests
Timeline

Burak Oguz Ozgul

Advisor

Summary

I'd worked in art galleries and art exhibitions in an organization team for almost two years. After I finished my degree, I lived in Dublin for language education and I worked various jobs such as receptionist, office assistant. After that I decided to use my communication skills in my professional life thanks to my old job experiences. I'm highly motivated and energetic for new job opportunies which I can use my soft skills such as understanding, being patient, being good at communicate with people.

Overview

2
2
years of professional experience
6
6
years of post-secondary education
1
1
Language

Work History

Office Assistant

Drury Court Hotel
Dublin
02.2022 - 10.2022
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Verified accuracy of business records by consistently updating customer information.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Supported staff on special assignments and ad hoc projects.

Costumer Service Frontline Advisor

DHL Express
Istanbul
07.2021 - 01.2022
  • Exceeded goals through effective task prioritization and great work ethic.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Worked with customers to understand needs and provide excellent service.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Assisted costumers with a warm and professional attitude in English and Turkish language.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Selling Dhl Express services such as insurance and GoGreen.

Costumer Service Specialist

Getir
Istanbul
01.2021 - 06.2021
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Reinforced established quality control standards and followed procedures for optimal customer interactions.
  • Maintained and managed customer files and databases.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Recorded product or service failure complaints and notified appropriate departments.

Curatorial Assistant

Esmer Erdem Design Connection
Istanbul
01.2017 - 09.2017
  • Photographed and catalogued diverse works to prepare for upcoming exhibitions.
  • Monitored inventory of gallery operations supplies and replenished items to maintain required stock.
  • Managed all paper and digital documentation related to accessions, loans, transfers and other collections-related transactions.
  • Developed gallery operations, customer service and marketing skills to enhance gallery management knowledge.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Carried out day-to-day duties accurately and efficiently.

Education

Bachelor of Arts - Art Management And Cultural Studies

YILDIZ TECHNICAL UNIVERSITY, Istanbul, Turkiye
09.2015 - 06.2020

Language School Proficiency - English Language

IBAT COLLAGE, Dublin, Ireland
01.2022 - 10.2022

Skills

    Project planning

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Interests

Fine Arts

Cinema

Yoga

Exhibitions

Policy

Cats

Literature

Timeline

Office Assistant - Drury Court Hotel
02.2022 - 10.2022
IBAT COLLAGE - Language School Proficiency, English Language
01.2022 - 10.2022
Costumer Service Frontline Advisor - DHL Express
07.2021 - 01.2022
Costumer Service Specialist - Getir
01.2021 - 06.2021
Curatorial Assistant - Esmer Erdem Design Connection
01.2017 - 09.2017
YILDIZ TECHNICAL UNIVERSITY - Bachelor of Arts, Art Management And Cultural Studies
09.2015 - 06.2020
Burak Oguz OzgulAdvisor