Burak ÖZDEMİR

As a co-founder of BBO Teknoloji, I took an active role in both technical and business development initiatives. Defined the company’s vision and strategic roadmap while leading the design and development of innovative .NET Core and BPM-based enterprise solutions. Managed end-to-end project lifecycles, coordinated development teams, and built strong relationships with key clients and partners to ensure sustainable growth.

Key Responsibilities:

• Defined the company’s technology strategy and long-term roadmap
• Led the design and development of .NET Core and BPM-based solutions
• Managed project delivery, team coordination, and stakeholder communication
• Built partnerships and explored new market opportunities
• Ensured quality and scalability throughout the product lifecycle

Played a key role in the end-to-end development of business process automation platforms. Built robust backend services using .NET Core and C#, and crafted responsive user interfaces with React and JavaScript. Worked on microservice architecture, database modeling, and seamless integration with BPM engines. Focused on clean, maintainable code by applying SOLID principles, Clean Architecture patterns, and test automation best practices.

Key Responsibilities:

• Developed high-performance backend services with .NET Core and C#
• Created dynamic and responsive UI components using React and JavaScript
• Designed and implemented RESTful APIs and system integrations
• Integrated with BPM engines (e.g., E-Flow) for process automation
• Managed SQL Server databases using Entity Framework and Dapper
• Contributed to CI/CD pipelines and implemented unit/integration tests

Led strategic business development initiatives in a software company specializing in BPM (Business Process Management) and enterprise content management solutions. Identified and pursued new client and partner opportunities while managing the full B2B sales cycle—from prospecting to closing. Built strong relationships with key stakeholders and created tailored solution proposals aligned with business needs. Collaborated closely with product, marketing, and technical teams to ensure smooth handover and long-term client success.

Key Responsibilities:

• Defined and executed business growth strategies in target sectors
• Managed end-to-end sales processes for BPM and ECM software solutions
• Conducted product presentations, demos, and solution workshops
• Developed and maintained relationships with partners and distributors
• Performed market research and competitive analysis to inform sales strategy

Contributed to enterprise-level software development projects across international clients. Developed and maintained .NET-based applications and performed SQL Server database modeling and optimization. Delivered new modules, refactored legacy code, and integrated third-party APIs and web services. Analyzed client requirements and implemented scalable, efficient, and maintainable software solutions.

Key Responsibilities:

• Designed and developed new software features on the .NET platform
• Modeled and optimized MSSQL databases for high performance
• Built and integrated RESTful APIs and external services
• Provided ongoing technical support and issue resolution in production environments
• Created technical documentation and user guides for deployments

Performed data analysis and developed interactive dashboards to support decision-making across departments. Leveraged SQL and Power BI to monitor KPIs and generate actionable insights. Contributed to the optimization of ETL pipelines and worked closely with cross-functional teams to enhance data quality and reporting accuracy for strategic and operational purposes.

Key Responsibilities:

• Designed and maintained interactive dashboards for business stakeholders
• Created advanced SQL queries to extract and analyze large datasets
• Supported KPI monitoring and performance measurement processes
• Collaborated on data modeling and ETL pipeline improvements
• Delivered insights that guided operational and strategic decisions

Provided advanced technical support for BPM and document management systems used by enterprise clients. Actively resolved complex support cases by analyzing root causes and collaborating with development teams. Mentored junior support staff and contributed to knowledge sharing within the team. Proposed and implemented improvements in support workflows to enhance service quality and response times.

Key Responsibilities:

• Delivered 2nd and 3rd level support for BPM and DMS software
• Investigated and resolved complex technical issues with structured analysis
• Acted as a bridge between support and development teams for escalated cases
• Created and maintained technical documentation and support guides
• Mentored new team members and supported onboarding/training efforts

Led the end-to-end implementation of enterprise software solutions, including requirement analysis, configuration, testing, and go-live support. Acted as a key liaison between clients and internal development teams to ensure successful delivery of customized features aligned with business needs. Facilitated user acceptance testing (UAT), conducted training sessions, and provided technical documentation to ensure smooth onboarding and system adoption by clients.

Key Responsibilities:

• Collected and analyzed client requirements to plan implementation phases
• Performed software installation, configuration, and on-site testing
• Managed and executed user acceptance tests (UAT)
• Supported go-live activities and post-deployment operations
• Prepared user guides and delivered client training sessions

Provided technical and operational support in customer-oriented software projects. Collaborated closely with software and field teams to analyze client requirements, coordinate integration processes, and support implementation. Delivered rapid and effective responses to client requests, contributing to improved service quality and customer satisfaction. Also participated in testing, reporting, and documentation efforts across various enterprise-level projects.

Key Responsibilities:

• Gathering and analyzing client requirements to propose effective solutions
• Supporting project implementation and integration processes
• Executing system tests and preparing technical reports
• Providing end-to-end technical support and customer communication
• Creating user manuals and support documentation for clients

Provided technical support services for enterprise software products. Handled incoming support tickets and user inquiries, delivering timely solutions via remote access or escalation. Diagnosed application-level issues and forwarded technical cases to relevant software teams when necessary. Maintained detailed records of incidents using ticketing systems and contributed to building a reliable knowledge base for faster resolutions.

Key Responsibilities:

• Delivered technical assistance for software products to end-users
• Analyzed support tickets and directed them to appropriate resolution paths
• Identified application bugs and functional issues
• Documented technical solutions and updated internal knowledge base
• Contributed to customer satisfaction by ensuring responsive and effective support

In this role, I was responsible for programming and managing vehicle identification (fleet card) systems for corporate clients. I ensured accurate registration of vehicle data and coordinated with field installation teams to complete successful configurations. I also provided technical support to resolve customer issues efficiently and contributed to improving operational workflows.

Key Responsibilities:

• Programming and registering vehicle identification devices into the system
• Validating customer data and managing records
• Delivering technical support and diagnosing malfunctions
• Collaborating with field technicians for on-site installations
• Contributing to process improvement initiatives