Office Applications
Burak Turan
Application Management Specialist
Istanbul
Summary
At Koç University, I led the migration to an LMS system, resulting in 85% cost reduction and 100% savings by integrating open-source solutions for secure exam applications. I specialize in application support and project management, with experience in teamwork, improving system efficiency, and optimizing IT processes. My work impacts more than 10,000 users and demonstrates significant technical and collaborative skills.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
IT Application Management Specialist
Koç University
06.2022 - Current
- Maximized system efficiency with routine performance analysis and optimization tasks.
- Served as a subject matter expert on assigned applications, offering guidance to both technical staff and end-users alike.
- He managed 80 applications used at the university.
- Developed and managed the licence maintenance, licence management, end user support, help documentation and major incident processes of the applications he managed.
- The general number of users of the managed applications is around 10.000 people.
- Among the important projects carried out is the transition of the LMS system used by all students and academic staff. This transition led to a saving of around 85% in the amount paid by the institution for the application.
- We also made an improvement in the currently used secure exam application and integrated an opensource application into our systems instead of the paid application. This provided a saving of 100%.
- In addition to his role as Application Admin, he planned and monitored the annual budget of the IT department with ZBB management.
Information Technology Specialist
UITSEC Security Technologies Group
03.2021 - 06.2022
- Streamlined IT processes for increased efficiency through the development of automated solutions.
- Set up network profiles, security permissions and file sharing systems.
- Managed helpdesk operations, prioritizing tasks according to urgency and impact on overall business functions.
- Deployed effective cybersecurity measures including firewalls, antivirus software, intrusion detection systems and periodic vulnerability assessments to protect company''s digital assets.
- Within the scope of cyber security products, he created and configured the linux servers requested by the team.
- He did Network and Firewall management.
- He managed network and server management over AWS systems.
- I have solved around 3000 requests.
Computer Education
Açı Schools
11.2020 - 03.2021
Education
Bachelor of Science - Computer Education And Instructional Technology
Çanakkale Onsekiz Mart University
Çanakkale, Turkey 09.2014 - 06.2018
Skills
Access control
Network configuration
Log analysis
Server maintenance
User management
Backup management
Data Migration
Scripting languages
Virtualization Technologies
Application troubleshooting
API management
Teamwork and collaboration
Problem-solving
Application support
Project Management
Licence Management
Software
Project Management Applications
C#, Python Etc
API Management
Timeline
IT Application Management Specialist
Koç University
06.2022 - Current
Information Technology Specialist
UITSEC Security Technologies Group
03.2021 - 06.2022
Computer Education
Açı Schools
11.2020 - 03.2021
Bachelor of Science - Computer Education And Instructional Technology
Çanakkale Onsekiz Mart University
09.2014 - 06.2018
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