Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Additional Information
Software
Certification
Timeline
Generic
BURAK TUNÇER

BURAK TUNÇER

IT System Support Specialist
KARTAL

Summary

My interest in software and technology has been decorated with inventions and projects that make our lives easier day by day. Since everyone is doing it, I set out on this path with the logic that I can do it too. Difficulties and difficulties could never turn me back from this path. I am progressing with the idea of what I can add to myself by researching and examining new technological tools and software programs every day. I graduated from Malatya Turgut Özal University Computer Programming. I got a degree in my department and faculty with an average of 3.36. I work as an IT Support Specialist in the IT department of the company where I do my compulsory internship. I am trying to improve myself in this field thanks to the information, experiences, and experiences I have learned here. I have developed more than one project with the software languages I have learned, and I continue to develop. Sharing what I know with people to add innovation to them, their; It gives me incredible pleasure to green their interest in software and technology. I have knowledge in more than one software language and programs.Dynamic IT Support Specialist with a proven track record at Evmann Investments Holding BV, excelling in technical support and problem-solving. Expert in software installation and network configuration, I streamline processes and enhance productivity through innovative solutions. Renowned for fostering client relationships and delivering exceptional customer service in high-pressure environments.

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.

Technical support professional with proven background in resolving complex technical issues and providing excellent customer service. Known for strong team collaboration and adaptability in dynamic environments. Skilled in troubleshooting and customer relationship management.

Overview

4
4
years of professional experience
3
3
Certifications
1
1
Language

Work History

IT Support Specialist

Evmann Investments Holding BV
05.2023 - Current
  • Used ticketing systems to manage and process support actions and requests.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Managed high levels of call flow and responded to technical support needs.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed, configured and maintained computer systems and network connections.
  • Researched and identified solutions to technical problems.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Monitored system performance to identify potential issues.
  • Configured and tested new software and hardware.
  • Installed and configured operating systems and applications.
  • Created user accounts and assigned permissions.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Tested new software and hardware prior to deployment.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Streamlined IT processes with the integration of cutting-edge technologies and automation tools.

Industry Consultant

Tugrut Ozal University
10.2023 - 11.2024
  • Fostered trust with clients through transparent communication of project progress updates and honest feedback on potential challenges.
  • Assisted clients in achieving operational excellence by identifying inefficiencies within their organizations and recommending evidence-based solutions.
  • Supported new business development efforts by identifying potential clients and presenting our firm''s capabilities during pitches or meetings with prospects.
  • Developed comprehensive reports highlighting industry strengths, weaknesses, opportunities, and threats for client understanding and action.

IT Intern

NOVENZO Bilgi Teknolojileri
03.2023 - 05.2023
  • Supported IT department in handling technology rollout and maintenance.
  • Provided technical support, resolving IT issues to maximize productivity for team members.
  • Delivered assistance and support for team-based IT projects.
  • Assisted in developing user-friendly interfaces for streamlined client experiences.
  • Supported senior developers in implementing new technologies and refining existing systems.
  • Collaborated on projects with cross-functional teams to ensure successful completion within deadlines.
  • Contributed to IT project planning sessions, offering insights that helped in shaping technology strategy and objectives.

Data Entry Assistant

VSY Biotechnology
01.2023 - 03.2023

Computer Technical Services Specialist

SEFA Group
01.2022 - 01.2023

Teknik bilgisayar desteği, donanımsal destek, yazılımsal destek,Office 365 desteği,şirketler arası özel mukavele hazırlığı.

Education

Bachelor's Degree - Business Management

Istanbul University
Istanbul, Turkey
04.2001 -

Associate Degree - Medical Secretary

Anadolu University
Eskişehir, Turkey
04.2001 -

Associate Degree - Computer Programming

Turgut Ozal University
Malatya, Turkey
04.2001 -

Skills

Software installation

Accomplishments

  • I completed my university education with a grade point average of 3.36 out of 4.

Affiliations

  • I will share my references with you upon request.

Additional Information

I am someone who strives to improve myself in newly discovered technologies.

Software

Microsoft SQL Server Managment

C#

Wordpress

Certification

Introduction to Technical Support (IBM)

Timeline

Introduction to Cybersecurity (BTK Akademi)

02-2025

Operating Systems Basics (Cisco)

02-2025

Introduction to Technical Support (IBM)

01-2024

Industry Consultant

Tugrut Ozal University
10.2023 - 11.2024

IT Support Specialist

Evmann Investments Holding BV
05.2023 - Current

IT Intern

NOVENZO Bilgi Teknolojileri
03.2023 - 05.2023

Data Entry Assistant

VSY Biotechnology
01.2023 - 03.2023

Computer Technical Services Specialist

SEFA Group
01.2022 - 01.2023

Bachelor's Degree - Business Management

Istanbul University
04.2001 -

Associate Degree - Medical Secretary

Anadolu University
04.2001 -

Associate Degree - Computer Programming

Turgut Ozal University
04.2001 -
BURAK TUNÇERIT System Support Specialist