Burak Karadag
IT Specialist
Istanbul
Summary
"Success always come from hardworking."
Overview
2
2
years of professional experience
9
9
years of post-secondary education
4
4
Certifications
Work History
System and Network Specialist
Arkas Holding
3 2023 - Current
- -L2 Level Support & Solving end-user requests using ticketing system ServiceNow/ServiceCore
-DHCP IP Pool management and reservation
-Using Fileserver and Folder Redirection policy to manage end-user profile, appdata and personal files
-Applying requested settings for computer with Group Policy
-Setting up virtual server and management with VMware
-Client monitoring and remote support using Terminal Server application
-Creating user account and managing in Active Directory
-MS365(Outlook, Excel, Teams, One Drive etc.) products support and problem solving
-Setting up and managing Azure Cloud VDI(Virtual Desktop Infrastructure) users
-Managing Windows Server(2016-2019) and setting up applications
-Manage HP products(MT-22&T550 Pro) using HP Device Manager
-Setting up printers and Management with Print Server
-Configuration, upgrade and setting up Business-Port Management Applications(SAP, XPS, NAVIS)
-Monitorization and reporting daily system and application logs
-Plugging and changing computer parts(RAM-CPU-GPU-HDD-SSD-PSU)
-Windows OS installation and setting up applications
-Travel and support other Arkas’ companies in Turkiye(Limar-Autoport-Railport etc.)
-Collaborate with Arkas’ other Foreign international IT departments
IT Technician
IWCC / Indigo White Clothing Co.
03.2022 - 03.2023
- -Using Fileserver and Folder Redirection policy to manage end-user profile, appdata and personal files
-DHCP IP Pool management and reservation
-MS365(Outlook, Excel, Teams, One Drive etc.) products support and problem solving
-Windows OS installation and setting up applications
-Setting up virtual server and management with VirtualBox
-Creating and managing Domain Controller for Windows Server
-Creating user account and managing in Active Directory
-Developing applications using C# for company’s requests
-Setting up wired network area and basic switch configuration
-Setting up printers and fixing basic problems
-Adjust environmental peripherals as desired by end-user
-Tracking all IT devices and making own documentations
Education
Bachelor's degree - Business Administration
Istanbul University
Istanbul, Turkey 10.2020 - 05.2024
Associate's degree - Computer Programming
Atatürk University
Istanbul, 34 09.2022 - 05.2024
High School Diploma - Computer Technologies
Fikriye-Nuzhet Bilgincan Technical Anatolian High School
Istanbul, 34 09.2014 - 05.2018
Skills
IT Operations
Microsoft Office365
C# Programming Language
Windows Server
Problem Solving
Team Collaboration and Communication
End-user support
Troubleshooting
Certification
IT Services & MS Office Support, Udemy, UC-2d32a3eb-2f07-4173-bc01-b6123e976080
Birth
10/11/2000
Awards
- High Honor Certificate (x2), Atatürk Üniversitesi, 06/01/23, Awarded for high success in Computer Programming exams
Languages
Turkish
Native language
English
Upper intermediate
B2
Timeline
Associate's degree - Computer Programming
Atatürk University
09.2022 - 05.2024
IT Technician
IWCC / Indigo White Clothing Co.
03.2022 - 03.2023
Bachelor's degree - Business Administration
Istanbul University
10.2020 - 05.2024
High School Diploma - Computer Technologies
Fikriye-Nuzhet Bilgincan Technical Anatolian High School
09.2014 - 05.2018
System and Network Specialist
Arkas Holding
3 2023 - Current