Summary
Overview
Work History
Education
Skills
Interests
Cycling
Additional Information
Languages
Certification
Timeline
SalesManager
BURAK  AKDENİZ

BURAK AKDENİZ

CUSTOMER SUCCESS ENGINEER
ANKARA,01

Summary

As a collaborative and customer-focused engineer in the energy and software sectors, I specialize in energy efficiency, data analysis, creative problem-solving, and renewable energy technologies. With my business analysis skills, I analyze customer needs and contribute to product development processes. My experience with SaaS, B2B, and B2C projects has strengthened my expertise in project management, customer relations, and consulting. I excel in building trust-based relationships with clients and delivering solutions aligned with their business goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Success Engineer

Inavitas
09.2021 - Current
  • Advocated for customer needs within the company, influencing product updates and enhancements based on user feedback.
  • Minimized churn rate by proactively identifying at-risk customers and implementing targeted intervention strategies.
  • Managed a portfolio of top-tier accounts, maintaining strong relationships through exceptional service delivery and attention to detail.
  • Evaluated success metrics and customer feedback on an ongoing basis, adjusting strategies and tactics as needed to drive continuous improvement.
  • Led training sessions for customers, improving their understanding of product features and capabilities.
  • Worked closely with product development teams to relay customer feedback, contributing to continuous improvement initiatives.

Education

Bachelor of Science - Energy Systems Engineering

Gazi University
Ankara/Turkey
04.2001 -

Skills

Customer Feedback Analysis

Interests

Technology

Video Games

Music

Cycling

To have a curiosity about everything

Cycling

Having spent my childhood on two wheels, cycling has always been significant to me. It’s not only a sport but also a practical mode of transportation for short distances. Despite my evolving passion for motorcycles, cycling remains one of my greatest joys.

Additional Information

Key Projects:

TAB GIDA: I served as the project manager for an energy efficiency project involving fast food restaurants such as Burger King, Popeyes, Arby’s, Sbarro, and Subway. I was involved in the installation and commissioning phases of the project and also worked on software customization afterward. Additionally, I provided training to approximately 1200 individuals, including both senior and mid-level managers, primarily from the businesses' central teams.

OSBÜK: I played both a managerial role and served as the primary contact for a project with the Organized Industrial Zones Supreme Board, aimed at real-time monitoring of energy consumption across Turkey's industrial zones. I contributed to the development of the product by evaluating needs and analyses. I also trained around 140 managers and electrical engineers from various OSBs.

A101: I took on both technical project management and primary customer contact roles in a monitoring project for A101 Market Chain and its warehouses.

SPI & TOYOTA: Worked on a solar energy and factory consumption monitoring project with a capacity of approximately 15 MW under the 5.1.h framework, in collaboration with Toyota and Schmid Pekintaş.


Other Projects:

Galatawind Taşpınar Hybrid Plant: Managed the solar component of a hybrid plant with 70 MW wind and 16.5 MW solar energy capacity.

GREENECO DENİZLİ Hybrid Plant: Oversaw a hybrid plant project comprising 100 MW of geothermal energy and 15 MW of solar energy.

Mikrokal: Managed the 55 MW solar energy plant project.

ISS World: Managed an energy monitoring and management project for hospitals.

AKSA ENERGY: Oversaw the monitoring of a solar energy plant.


Languages

Turkish
Native language
English
Upper intermediate
B2

Certification

AGILE BUSINESS ANALYST

Timeline

AGILE BUSINESS ANALYST

12-2023

Customer Success Engineer

Inavitas
09.2021 - Current

Bachelor of Science - Energy Systems Engineering

Gazi University
04.2001 -
BURAK AKDENİZCUSTOMER SUCCESS ENGINEER