Hi, I’m
Buğra Han Kitapçı
Sales Executive
Istanbul
Summary
Dynamic Sales Account Executive with a decade of diverse experience driving growth for small and medium-sized businesses. Expertise in developing robust sales pipelines that consistently deliver exceptional revenue results. Proven ability to thrive in fast-paced environments while effectively closing deals and ensuring high levels of customer satisfaction. Committed to leveraging strong relationship-building skills to foster long-term partnerships and achieve sales targets.
Overview
13
years of professional experience
10
Certifications
4
Languages
Work History
Booking.com
Sales Account Executive
03.2020 - 09.2025
Job overview
- Pro-active communication with partners in your local market by telephone and by internal messaging to assist with the development of Booking.com’s business.
- Responsible for a portfolio of partners, the first point of contact, answering questions and following up when needed.
- Responsible for maintaining a stable relationship with the accommodation partners (i.e. frequent performance calls and contact to ensure they offer our customers the best availability and competitive pricing) at property level.
- Be knowledgeable on Booking.com’s products so that their benefits and usage can be explained to Partners.
- Identify opportunities for partners that will help improve Booking.com’s business by using its internal segmentation to prioritize.
- Identify new potential partner leads and pass these leads on for further follow up.
- Responsible for taking Customer Service escalations which relate to their managed portfolio and solving these in the most efficient manner for the business, partner and customer.
- Support the organization of events, such as workshops and webinars, for partners. Also attending and participating in the partner events for their managed portfolio.
- Established close relationships with new small business prospects.
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Managed sales cycle to maintain solid customer base.
- Leveraged CRM to collect, organize, and manage sales data and customer information.
- Increased sales revenue by establishing and nurturing long-term client relationships.
HotelsPro
Business Development Manager / B2B SaaS
06.2014 - 03.2020
Job overview
- Analysing existing customer behaviour for technical improvement, product development and increase of sales.
- Sign up and verification process for retail customers.
- Providing support in terms or system education and operational issues.
- Providing support to customers for product requirements, promotions, etc. with the assistance of pricing and sourcing departments.
- Escalation point for Credit Control and technology issues with customers.
- Following sales performance on daily basis and monthly/quarterly budget.
- Providing sales forecasts, sales budget proposals and commercial proposals for customers in territory.
- Making commercial decisions on a daily basis.
HotelsPro
Sales Support Specialist / B2B SaaS
02.2013 - 06.2014
Job overview
- Ensure to provide excellent customer service through phone, e-mail, chat, etc. in timely and accurate manner.
- Serve as liaison between customer support team, management and customer to improve customer service and business productivity.
- Analyze customer complaints and provide appropriate corrective actions.
- Assist directly or route customers to the appropriate personnel for assistance.
- Ensure customer satisfaction by meeting customer needs in courteous and timely manner.
- Track, follow-up and resolve customer’s outstanding issues in a timely fashion.
Education
Odessa I.I.Mechnikov National University
Bachelor’s Degree from Philology
12.2012
Skills
Customer Relationship Management (CRM)
Certification
Fundamentals of Digital Marketing Feb 2021
Languages
Turkish
English
Spanish
Timeline
Sales Account Executive
Booking.com
03.2020 - 09.2025
Business Development Manager / B2B SaaS
HotelsPro
06.2014 - 03.2020
Sales Support Specialist / B2B SaaS
HotelsPro
02.2013 - 06.2014
Odessa I.I.Mechnikov National University
Bachelor’s Degree from Philology