Büşra İşeri
Customer Services Section Manager
Istanbul,34
Summary
Resourceful Executive offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
6
6
years of professional experience
Work History
Customer Services Section Manager
Akkök Holding-Akcoat
04.2024 - Current
- Analyzed complaint data by working with stakeholders to identify root causes and find appropriate solutions to problems and recorded complaints in the system.
- Coordinated with the sales and planning departments to create weekly production schedule and ensure timely delivery of orders.
- Scheduled pick-ups for domestic and international orders in conjunction with warehouse and logistics departments.
- Facilitated smooth collaboration between departments through clear communication channels.
- Developed systems and procedures to improve operational quality and team efficiency.
- Created sample dispatch procedure to maintain consistency across all operations.
- Worked closely with cross-functional teams to resolve any product or operational issues that arose during the packaging process.
- Developed strong relationships with key clients, resulting in increased repeat business.
- Assisted team member in Spain facility, fostering a positive work environment that encouraged professional growth.
Sales Section Manager
Akkök Holding-Akcoat
6 2023 - 04.2024
- Develop effective communication strategies to reach potential customers.
- Understand customer needs and provide ceramic products and solutions that meet those needs.
- Generate sales reports, analyze sales data, and provide regular updates to management.
- Monitor market trends and opportunities by conducting competitive analysis.
- Use effective negotiation and closing skills to achieve sales results.
- Ensure customer satisfaction and transform existing customers into long-term relationships.
Sales and Business Development Specialist & Chief
Toyota Tsusho Europe S.A
01.2022 - 05.2023
- Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.
- Preparing pricing strategies for current customers to enhance sales and increase profitability.
- Setting up new accounts, established customer credit, and set up payment methods.
- Demonstrated expertise in handling diverse client portfolios and regular visits to them.
- Processing all purchase orders, negotiated contracts and agreements with suppliers.
Sales Representative
Azelis Turkey
02.2021 - 12.2021
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Used CRM software to maintain detailed contact logs and account records.
- Negotiated contracts with clients and developed relationships with key personnel.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Sales Engineer
Ataman Acar Chemicals
07.2018 - 01.2021
- Helped resolve customer problems quickly with superior customer service
- Initiated sales strategies by recruiting new customer through approved methods
- Liaised between parties to coordinate schedules, payments and allocations while managing customer accounts
- Identified customer needs, built relationships and overcame objections to drive sales via regular visits to customers
Education
Master of Arts - Retailing and Sales Management
Marmara University
Bachelor of Science - Chemical Engineering
Yıldız Technical University
Skills
Customer Relations
Teamwork and Collaboration
High motivation
Persuasive negotiations
Customer Relations
Additional Information
tr.linkedin.com/in/busrakurtel
Languages
Turkish
Native language
English
Advanced
C1
German
Beginner
A1
Interests
Travelling
Scuba Diving
Skiing
Timeline
Customer Services Section Manager
Akkök Holding-Akcoat
04.2024 - Current
Sales and Business Development Specialist & Chief
Toyota Tsusho Europe S.A
01.2022 - 05.2023
Sales Representative
Azelis Turkey
02.2021 - 12.2021
Sales Engineer
Ataman Acar Chemicals
07.2018 - 01.2021
Sales Section Manager
Akkök Holding-Akcoat
6 2023 - 04.2024
Master of Arts - Retailing and Sales Management
Marmara University
Bachelor of Science - Chemical Engineering
Yıldız Technical University