Busra Pelin Duran
Biomedical Engineer
Istanbul,34
Summary
Proven Application Support Specialist with a track record of enhancing customer satisfaction through efficient support at Vitrosens Biotechnology. Excelled in team collaboration and user training, achieving significant budget reductions by identifying cost-saving opportunities. Skilled in software installation and maintenance, consistently delivering high-quality application support and improving incident resolution processes.
Overview
1
1
year of professional experience
Work History
Application Support Specialist
Vitrosens Biotechnology
01.2023 - 01.2024
- Improved customer satisfaction by providing timely and efficient support for various applications of POCT products.
- Collaborated with developers, analysts and project managers to expedite incident resolutions.
- Interfaced with customers from various countries and developers to diagnose problems and implement configuration requirements and solutions.
- Managed process including quality control responsible for complete delivery of product from factory to customer.
- Performed software application and disaster recovery testing to guarantee business readiness following fail-overs.
Medical Purchasing Specialist
Etlik Görüntüleme Hizmetleri
10.2022 - 12.2022
- Maintained accurate records of all purchasing activities, ensuring compliance with company policies and industry regulations.
- Resolved discrepancies between invoices and purchase orders in a timely manner, maintaining strong financial controls within department.
- Identified cost-saving opportunities with thorough analysis of market trends and supplier capabilities, achieving significant budget reductions.
- Negotiated favorable payment terms with suppliers, improving cash flow management for organization.
Education
Bachelor of Science - Biomedical Engineering
Yeditepe University
Istanbul, Turkey 04.2001 -
Skills
Customer Assistance
Software Installation
Customer Support
Maintenance and troubleshooting
Application support
User Training
Team Collaboration
References
Utku Önder - LFA Department Executive on Vitrosens Biotechnology
+90 535 713 9391
Gizem Gemici- Marketing Manager on Bianco Sağlık
+90 533 600 9009
Timeline
Application Support Specialist
Vitrosens Biotechnology
01.2023 - 01.2024
Medical Purchasing Specialist
Etlik Görüntüleme Hizmetleri
10.2022 - 12.2022
Bachelor of Science - Biomedical Engineering
Yeditepe University
04.2001 -