Bircan Matiyko
Sales Manager
Istanbul,34
Summary
Advanced level of English.
Long years experience on Hotel Management, Customer Service and Sales.
Higher experience at ERP ( NAVISION) and MIKRO.
Able to travel abroad/domestic.
Advanced skills in the MS Office.Strong Interpersonal and organizational skills. Beginner German and Russian speaker.
Student in French.Competent in teamwork.
Willing for position of Executive assistant. Non smoker.
Overview
12
12
years of professional experience
Work History
Sales Manager
Hanx Game
12.2019 - 03.2024
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Spearheaded launch of new products, conducting market research and guiding development team on customer needs.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Optimized sales funnel management, enhancing lead generation and conversion rates.
- Increased sales revenue by developing and implementing effective sales strategies.
- Developed competitive analysis framework, enabling proactive adjustments to sales tactics and strategies.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Handled customer relations issues, enabling quick resolution, and client satisfaction
Customer Service Representative
Power Perkins
10.2018 - 12.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service
Siempelkamp Foundry GmbH
01.2015 - 10.2018
- Provided exceptional customer service, resolving dealer issues quickly and effectively.
- Promoted quality customer service by executing follow up procedures.
- Provided exceptional customer service, resulting in increased client retention rates.
- Verified patients had positive experience by providing exemplary customer service.
- Maintained detailed records of client conversations and customer service.
- Provided exceptional customer service, resolving billing disputes quickly and professionally.
Receptionist Coordinator
Hotel Suadiyr
02.2012 - 02.2018
- Ensured a welcoming environment for clients by maintaining a clean and organized reception area.
- Assisted in the efficient flow of information between departments with timely delivery of messages and documents.
- Reduced wait times for clients by effectively directing calls to appropriate departments and personnel.
- Provided exceptional customer service through prompt response to inquiries via phone, email, or in-person visits.
Education
BBA - Hotel And Motel Management
04.2001 -
High School Diploma -
04.2001 -
Skills
Sales Planning
Client Relationship Management
Sales Reporting
Staff Management
Business Planning
Sales team training
Order Management
Direct Sales
Vendor Management
Sales operations
Sales process
CRM Software
Sales Presentations
Languages
Turkish
Native language
English
Proficient
C2
Russian
Elementary
A2
French
Elementary
A2