Bilgehan Demir Aydoğdu

Delivered exceptional guest service by efficiently handling requests, inquiries, and complaints through phone, email, and direct communication. Assisted the Front Desk team with check-in, check-out, and room assignment procedures, ensuring smooth and personalized guest experiences.
Completed 1.5 months of cross-training in both the Housekeeping and Food & Beverage departments. Within Housekeeping, worked in every position—from room attendant to floor supervisor—and supported the coordinator with daily room status reports, task distribution, and operational communication. This experience improved my organizational and reporting skills while deepening my understanding of housekeeping standards in a luxury hotel.
During the Food & Beverage rotation, participated in restaurant operations, breakfast service, and banquet preparations, learning service etiquette, guest interaction, and teamwork in high-pressure environments.
Through these diverse roles, I developed a strong understanding of overall hotel operations, enhanced my problem-solving and multitasking abilities, and strengthened my expertise in Opera PMS while consistently upholding JW Marriott’s commitment to excellence.

Specialized in Italian cuisine and luxury banquet preparations within a fine-dining environment. Assisted chefs in crafting authentic Italian dishes and gourmet menus, focusing on flavor balance, presentation, and ingredient quality. Supported the organization and execution of high-end banquet events, ensuring consistency and excellence under pressure. This experience strengthened my culinary creativity, attention to detail, and understanding of premium service standards.

Focused on Italian cuisine and luxury banquet meals. Assisted in preparing high-end dishes with attention to detail, flavor balance, and presentation. Gained valuable experience in fine-dining standards and kitchen coordination during exclusive events.