Bilgehan Gülener
Sales Coordinator
Ankara
Summary
Efficient Tourism & Hotel Management graduate holding a Master of Business Administration degree. Field experiences in Turkey. Upon finishing MBA, had an entrepreneurship experience in both consultancy and social media in United Kingdom with an ECAA (Ankara Agreement) Visa. Looking for new horizons to utilize his creative mindset.
Overview
14
14
years of professional experience
3
3
Certifications
4
4
Languages
Work History
Sales Coordinator
Hilton
11.2021 - Current
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Compiled and presented comprehensive monthly production reports encompassing both local and global companies under the sales division.
- Delivered Harvard Business School trainings on topics such as psychology and time management to both my department colleagues and HR team members; found the experience highly motivating and fulfilling.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Achieved sales goals and service targets by cultivating and securing new customer relationships. Especially 200% in the first quarter of 2024.
- Served as a liaison between internal departments such as procurement, finance, ensuring seamless end-to-end management of client accounts.
- Worked on trade shows, conferences, and networking events to increase brand exposure and generate leads.
- Increased sales revenue by cultivated long-lasting relationships with existing clients by providing ongoing support throughout the post-sales process.
- Demonstrated and site inspected hotel's inventory to show potential customers benefits and advantages and encourage purchases.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
Business Consultant
Freelacer
10.2019 - 10.2020
- Delivered consultancy services in London to Turkish companies, evaluating opportunities and risks related to establishing restaurants and commercial ventures in the UK.
- Evaluated existing business models, identifying areas of improvement to increase revenue generation potential.
- Developed complete business plans and operational strategies for new and existing business.
Reservation Agent Trainee
Hilton
10.2016 - 12.2016
- Maintained high levels of efficiency by managing multiple phone lines and email correspondence for reservation requests and adjustments.
- Provided support during peak periods or staff shortages by cross-training in other areas of the hotel, demonstrating versatility and commitment to customer service excellence.
- Boosted revenue with upselling additional services such as room upgrades, meal plans, and special event bookings.
- Ensured data accuracy across reservation systems through regular audits and routine database maintenance tasks.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
- Facilitated group reservations by coordinating with multiple service providers, ensuring seamless experiences for large parties.
- Streamlined communication between departments, ensuring that all special requests were handled efficiently.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Attended training courses to build understanding of processes, techniques, and industry.
- Assisted in conducting market research, providing valuable data for strategy development.
Front Desk Agent Trainee
Swissotel
06.2016 - 08.2016
- Enhanced guest satisfaction by efficiently managing front desk operations.
- Provided exceptional concierge services by making restaurant reservations or arranging transportation as requested by guests.
- Improved internal communication by relaying important information between departments on a daily basis.
- Addressed guest inquiries in a professional manner via phone calls, emails, or face-to-face interactions.
- Implemented effective time management skills to prioritize tasks during high-pressure situations while maintaining excellent customer service standards.
- Resolved guest issues promptly, ensuring a positive stay experience.
- Built rapport with returning guests through genuine interactions and personalized service, fostering loyalty and repeat business.
- Kept accounts in balance and ran daily reports to verify totals.
Sales Trainee
Intersport Group
07.2011 - 08.2011
Education
MBA - Business Administration
London School of Commerce
London 04.2001 -
Bachelor of Science - Tourism And Hotel Management
Bilkent University
Ankara 04.2001 -
High School Diploma -
İhsan Doğramacı Vakfı Özel Bilkent Lisesi
Ankara 04.2001 -
Skills
- MS Office
- Market research
- Report generation
- Cross-selling techniques
- Staff training
- Customer communication
- Sales reporting
- Expense reporting
- Team collaboration
- Data entry
- Sales strategies
Certification
Harvard ManageMentor by Harvard Business School Publishing 2025
Timeline
Harvard ManageMentor by Harvard Business School Publishing 2025
01-2025
Sales Coordinator
Hilton
11.2021 - Current
Business Consultant
Freelacer
10.2019 - 10.2020
Reservation Agent Trainee
Hilton
10.2016 - 12.2016
Ob Security Certificate from Hilton Ankara Hotel (2016)
10-2016
Front Desk Agent Trainee
Swissotel
06.2016 - 08.2016
First Aid Certificate from Ankara Governorhip Provincial Health Directorate ( 2014)
05-2014
Sales Trainee
Intersport Group
07.2011 - 08.2011
MBA - Business Administration
London School of Commerce
04.2001 -
Bachelor of Science - Tourism And Hotel Management
Bilkent University
04.2001 -
High School Diploma -
İhsan Doğramacı Vakfı Özel Bilkent Lisesi
04.2001 -