Bilge Doğanay ÖZ

• Enhanced the company''s profitability by identifying and eliminating inefficiencies in existing business processes.
• Spearheaded initiatives aimed at improving customer retention rates by proactively addressing concerns before they escalated into larger issues.
• Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
• Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
• Leveraged industry events to network with potential clients, generating significant brand exposure and driving new business acquisition efforts.
• Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
• Reached out to potential customers via telephone, email, and in-person inquiries.
• Organized promotional events and interacted with community to increase sales volume.
• Led cross-functional teams to successfully execute complex projects, ensuring timely delivery and client satisfaction.
• Negotiated lucrative contracts with suppliers and vendors, securing favorable pricing and terms for the company.
• Preparing Cost analysis management table.
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• Handled incoming inquiries from potential customers via phone or email promptly, delivering professional service at all times.
• Improved communication between internal teams by acting as a liaison between the sales department and other departments such as finance or logistics.
• Enhanced customer satisfaction by providing exceptional support and assistance throughout the sales process.
• Streamlined sales order processing for increased efficiency and accuracy in department operations.
• Facilitated smooth contract negotiations by preparing necessary documentation while adhering to company guidelines.
• Specification analysis and tender documentation.
• Logistics

• Optimized production processes by identifying bottlenecks and implementing continuous improvement strategies.
• Supported project management activities by developing timelines, tracking progress, and reporting status updates to stakeholders regularly.
• Assisted in the development and implementation of training programs for production staff, ensuring a skilled and knowledgeable workforce.
• Increasing production 3,72% by using methodology A2 steps algorithm.
• Improved inventory management systems by analyzing historical data and forecasting future demand trends.
• Job scheduling with deterministic processing times on identical parallel machines.

• Collaborated with multidisciplinary teams to develop lean manufacturing solutions, resulting in streamlined operations.
• Utilized statistical process control techniques to monitor and maintain optimal levels of product quality during production runs.
• Supported project management activities by developing timelines, tracking progress, and reporting status updates to stakeholders regularly.
• Implemented cost-saving measures through detailed analysis of manufacturing process data, leading to increased profitability.
• Participated in quality assurance initiatives, conducting root cause analyses to address non-conformance issues.

• Review of proposals and evaluation of price performance ratio with Excel program

• Collection of internal demands by SAP program.

• Ordering the collected requests to order,

• Follow-up of the approval process of the orders with the SAP program,

• Setting the term of payment,

• Making quality controls,

• Interviews with suppliers,

• Investigation of the stages of cement formation,

• Arrangement and control of blue collar task flow,

• Detecting machines and taking part in troubleshooting operation,

• Test of the obtained cement in chemical laboratories, examination of hardness and durability,

• Monitoring and reporting of job tracking from control room,