Bilal Dogan
Cluster Revenue & E-Commerce
Istanbul
Summary
Knowledgeable and professional Receptionist skilled in administrative support and customer service objectives. Brings 7 years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills. Relentless professional seeking to gain experience in hotel management. Skilled in customer service and familiar with hotel management software. Excellent communicator with high level of interpersonal skills. Dedicated hotel management professional with background running successful hospitality establishments. Leads by example to deliver faultless customer service across hotel departments. Demonstrates exceptional planning, organisation and leadership abilities to maintain smooth-running, cost-effective hotel services.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Cluster Revenue & E-Commerce Executive
Vakko Hotel & Residence
01.2024 - Current
- Implement revenue management operations, procedures and best practices.
- Provide daily, weekly and monthly reporting
- Optimize and expand distribution partnerships
- Create and develop pricing strategies in conjunction with the individuality of each hotel
- Ensure all related systems are configured correctly, validated and working to full capacity
- Evaluate performance of distribution partners and contracted rates
Sales & Operation Executive
Vakko Hotel & Residence
06.2023 - 01.2024
- Attend and assist with in-house marketing activities, fam-trips, client hospitality evenings, presentations, show rounds and promotional activities.
- To work effectively during the RFP process to ensure that all rate loading is completed by specified dates.
- Produce required reports of completed sales activity including details of face to face client appointments, presentations, familiarisation trips and any other related client interaction
- Identify and target new business opportunities for corporate clients and events
- Maintain and develop relationships with existing clients to ensure repeat business.
- Collaborate with the marketing team to design promotions and packages.
Member Admin Coordinator
Soho House Istanbul
11.2021 - 06.2023
- Following all membership applications and approvals
- Preparing the payment of members' invoices and monitoring payments
- Processes and follows-up on administrative arrangements and forms related to the membership.
- Financial Reports with Accounting Department, Customer Relations, Account Management
Front Desk Agent
Caresse, The Luxury Collection, Marriott International
05.2019 - 11.2021
- Checking guests in on arrival and out on departure.
- Posting charges to appropriate guest accounts.
- Anticipating and addressing guests' needs, and resolving their problems and complaints.
- Assisting guests with disabilities.
- Operating switchboard and assisting with inquiries.
- Assisting the reservations manager with taking reservations.
- Collaborating and communicating with other internal departments to ensure guest satisfaction.
- Complying with company procedures and safety policies.
- Performing duties on a daily checklist
Bellboy
Caresse, The Luxury Collection, Marriott International
07.2017 - 05.2019
- Greeted guests as they arrived at the hotel in a pleasant manner.
- Transferred luggage, bags and other items from vehicles and main reception to and from guest rooms by using a trolley.
- Provided guests with information regarding the hotel's amenities, local attractions, nightlife, dining options, museums and concerts.
- Escorted guests to and from their rooms and assisted with their baggage.
- Notified the front desk manager of any guest issues that needed added assistance for resolution
Education
Undergraduate - Tourism Management
Dokuz Eylul University
01.2020
Undergraduate - Erasmus Exchange Student
Kodolanyi Janos University
01.2020
Skills
Conflict management
References
Erenus Arslan Mermut +90 533 328 8388, Marriott International
Deniz Ulku — Bodrum Kempinski Bay | +90 530 264 5285
Mauro Curutchet — Rove Hotels | +971 56 235 6777
Gulcin Devli — Soho House | +90 530 871 3375
Selcuk Okur — Vakko Hotel & Residence | +90 549 572 3230
Sezair Erdoğan — HATS +90 544 244 4786
DRIVING LICENSE
Driving license category B
Timeline
Cluster Revenue & E-Commerce Executive
Vakko Hotel & Residence
01.2024 - Current
Sales & Operation Executive
Vakko Hotel & Residence
06.2023 - 01.2024
Member Admin Coordinator
Soho House Istanbul
11.2021 - 06.2023
Front Desk Agent
Caresse, The Luxury Collection, Marriott International
05.2019 - 11.2021
Bellboy
Caresse, The Luxury Collection, Marriott International
07.2017 - 05.2019
Undergraduate - Erasmus Exchange Student
Kodolanyi Janos University
Undergraduate - Tourism Management
Dokuz Eylul University