B. İdil Karadayı
Summary
A professional with experience in customer relations, sales, and digital platform management. Skilled in achieving sales targets, ensuring customer satisfaction, and effectively managing website and social media processes. Aiming to contribute to organizational goals with strong communication skills and a solution-oriented approach.
Overview
3
3
years of professional experience
Work History
Guest relations specialist
Sueno Hotels Beach Side
06.2025 - 09.2025
- Maintained calm demeanour during high-pressure situations, creating a pleasant atmosphere.
- Ensured highest level of customer service, leading to repeat business.
- Demonstrated professionalism at all times whilst interacting with clients and colleagues.
Supervisor
Akmanlar Group
Otokoç- İstinye Şubesi
02.2024 - 09.2024
- Implemented company policies effectively, maintained high standards of service delivery.
- Ensured smooth operations with regular maintenance checks.
- Fostered a positive work culture to boost employee morale.
- Developed long-term strategies that addressed both immediate and future sales goal s of the organisation.
- Skilled in meeting monthly sales targets and providing customers with a smooth purchasing experience.
Customer relations manager
TuzBiber Standup
01.2023 - 05.2023
- Providing customer support through all social media channels and direct on-site interactions.
- Uploading and managing program schedules on the website, tracking updates, and preparing sales analyses.
- Also responsible for website management.
Education
Higher National Diploma - Social Work
Anadolu University
Bachelor of Arts - Political Science and Public Administration
Anadolu University
01.2023 -
Skills
Microsoft Office (Excel, Word)
Problem analysis
Strong empathy
Languages
English
Upper intermediate (B2)
German
Elementary (A2)
Timeline
Guest relations specialist
Sueno Hotels Beach Side
06.2025 - 09.2025
Supervisor
Akmanlar Group
02.2024 - 09.2024
Customer relations manager
TuzBiber Standup
01.2023 - 05.2023
Bachelor of Arts - Political Science and Public Administration
Anadolu University
01.2023 -
Higher National Diploma - Social Work
Anadolu University