Opera Cloud PMS
BEYZANUR YUCEL
Switchboard Opreator & Junior Receptionst
Marmaris
Summary
Experienced and dedicated professional in guest relations and front office operations, focused on delivering exceptional service and creating positive guest experiences. Skilled in communication, organization, and problem-solving to improve guest satisfaction. Passionate about hospitality, eager to grow skills and excel in the tourism industry. Committed to continuous learning, excelling in fast-paced environments with attention to detail. Seeking a challenging position to provide outstanding customer service and contribute to organizational success.
Overview
4
4
years of professional experience
4057
4057
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Switchboard Operator & Junior Receptionist
The Noor Hotels and Resorts
12.2024 - Current
- Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
- Connected callers with appropriate professional, department, or business.
- Answered calls on 3 ring and engaged customers with friendly, professional demeanor.
- Contributed to a professional atmosphere by courteously greeting callers and providing helpful assistance.
- Solved customer inquiries regarding products, orders and account balances quickly to meet service targets.
- Resolved customer problems and complaints.
Guest Relation Agent – Guest Relations
Blue Dreams Resort
05.2023 - 10.2024
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Facilitated training sessions for new agents, elevating overall team performance.
- Tailored communication strategies to different client segments, improving engagement.
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
- PS: That was a seasonal position. There was a gap between the seasons.
Cashier
Burger King
03.2021 - 06.2021
- Checked in with kitchen staff regarding menu questions, length of wait, incorrect orders and product availability and relayed information to customers.
- Quickly and carefully checked prepared items against customer orders for accuracy prior to delivery.
- Contributed to a positive work environment through effective teamwork and collaboration with colleagues.
- Offered immediate, friendly and knowledgeable assistance to every guest.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Bachelor of Arts - German Language and Literature
Sivas Cumhuriyet University
Sivas, Turkey 04.2019 - 01.2024
Pedagogical Formation Program - Teaching
Sivas Cumhuriyet University
Sivas, Turkey06-2024
English Language Training (B2 Level) - Certification Program
Oxford As Academy
English Language Department -
Zeliha Ziylan Anatolian High School
Gaziantep, Turkey 01.2015 - 01.2019
Skills
Flexibility
Empathy and patience
Quick-learning
Excellent verbal communication skills
FLUENT IN ENGLISH
Work prioritization
Opera Cloud PMS, Sedna Hotel Management System expertise
Multi-line phone systems
Computer skills
Front desk operations
Software
Sedna
Microsoft Office
Windows OS
Certification
Opera Cloud PMS
Reading books, Playing chess, Swimming,Drawing or sketching, Hiking, Watching movies, Singing
I have many interests that help me stay balanced and creative in my personal and professional life. I enjoy reading books to expand my knowledge and discover new ideas. Playing chess sharpens my strategic thinking, while swimming keeps me physically active and disciplined. I also love drawing and sketching, which allows me to express my creativity. Hiking helps me relax and reconnect with nature. In my free time, I enjoy watching movies to explore different cultures and storytelling styles. Singing is another passion of mine, as it brings me joy and strengthens my self-expression.
Timeline
Opera Cloud PMS
03-2025
Switchboard Operator & Junior Receptionist
The Noor Hotels and Resorts
12.2024 - Current
English Language Proficiency Certificate
04-2024
Guest Relation Agent – Guest Relations
Blue Dreams Resort
05.2023 - 10.2024
Cashier
Burger King
03.2021 - 06.2021
Bachelor of Arts - German Language and Literature
Sivas Cumhuriyet University
04.2019 - 01.2024
English Language Department -
Zeliha Ziylan Anatolian High School
01.2015 - 01.2019
Pedagogical Formation Program - Teaching
Sivas Cumhuriyet University
English Language Training (B2 Level) - Certification Program
Oxford As Academy