BEYZA KURTOĞLU
Ankara,06
Summary
IT analyst with 3+ years of experience spearheaded the launch of a fintech initiative, enhancing customer experience through innovative prepaid card solutions and user-friendly mobile applications. Demonstrated excellence in business process improvement and agile methodologies, significantly impacting customer acquisition and operational efficiency. Motivated, innovative, and dedicated to continuous self-improvement. Skilled at creating error-free software and delivering cost-effective solutions that delight clients. Possesses a strong analytical and technical background, as well as a proven ability to collaborate effectively with cross-functional teams. Demonstrates keen problem-solving skills and implements preventive measures for complex challenges.
Overview
3
3
years of professional experience
Work History
Senior Associate Business Analyst
Garanti Technology - BBVA Group
05.2024 - Current
- Contributed as a Business Analyst to the establishment of a fintech from scratch for Garanti Bank, shaping strategic business processes.
- Collaborated with business units to define the scope of business requirements, conducted detailed analyses, and monitored development processes.
- Managed prepaid card operations including card transactions and analysis, card settings, application, and tracking processes.
- Completed UI/UX design efforts to develop a user-friendly mobile application and played an active role in product design.
- Ensured effective collaboration with various teams and third-party institutions throughout project processes.
- Led projects to develop parent-controlled prepaid cards for non-bank customers.
- Implemented systems enabling parents to approve, monitor, control spending limits, and manage/update child-related guardian information with approval tracking features.
- Introduced these features, which are rare in the market, to customers in a user-friendly manner.
- Participated in the project for integrating the Fircosoft tool into card application processes and implementing necessary actions based on evaluations.
- Enabled the detection and analysis of high-risk customers through integration, contributing to the prevention of potential financial and reputational losses.
Senior Business Analyst
Garanti Technology - BBVA Group
04.2022 - 05.2023
- Collaborated with business units to define the scope of business requirements, conducted detailed analyses, and monitored development processes.
- Managed prepaid card operations including card transactions and analysis, card settings, application, and tracking processes.
- Completed UI/UX design efforts to develop a user-friendly mobile application and played an active role in product design.
- Ensured effective collaboration with various teams and third-party institutions throughout project processes.
Junior Business Analyst
Garanti Technology - BBVA Group
10.2021 - 04.2022
- Contributed to the development of modern, open-source campaign management screens to facilitate campaign creation processes for operations teams targeting bank customers.
- Led the transition of card campaigns, POS campaigns, and company-specific campaign screens from closed-source to open-source platforms, streamlining campaign definition and control processes.
- Enhanced campaign workflows, making them faster and more user-friendly, significantly impacting customer acquisition for the bank.
- Collaborated with technical teams to optimize operational processes and deliver time-efficient solutions.
Education
Bachelor of Science - Statistics
Middle East Technical University
Ankara, Turkey07-2021
Skills
- SQL proficiency
- User acceptance testing
- Microsoft Office
- Confluence
- Qlik Sense
- Miro
- Business process improvement
- Requirements gathering
- Agile Methodologies
- Analytical thinking
- KPI tracking
- Test case scenarios
Timeline
Senior Associate Business Analyst
Garanti Technology - BBVA Group
05.2024 - Current
Senior Business Analyst
Garanti Technology - BBVA Group
04.2022 - 05.2023
Junior Business Analyst
Garanti Technology - BBVA Group
10.2021 - 04.2022
Bachelor of Science - Statistics
Middle East Technical University