Bexultan Kulbayev
Management
Shymkent
Summary
Strategic Commercial Manager possessing solid knowledge of performance reporting and financial and budgeting processes. Bringing 5-year background developing and implementing commercial strategies, conducting market research and analysis and coordinating with diverse teams. Confident communicator comfortable managing high volume of work. Goal-oriented manager with distinguished experience in Retail fashion industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
9
9
years of professional experience
17
17
years of post-secondary education
Work History
Store Commercial Manager
TOO RETAIL TEMA KZ
11.2019 - Current
- Negotiated contracts and product prices by collaborating with vendors and developers.
- Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
- Streamlined internal processes by identifying areas for improvement and implementing changes to increase efficiency.
- Strengthened client relationships through regular communication and timely resolution of issues, leading to increased customer satisfaction.
- Maintained an up-to-date understanding of industry trends and regulatory changes which informed strategic decisionmaking.
- Evaluated and improved sales processes, leading to a more streamlined approach that maximized revenue generation opportunities.
- Improved profit margins through diligent expense monitoring and the implementation of cost-saving initiatives where appropriate.
- Analyzed sales data to identify opportunities for expansion into new markets, driving increased market share.
- Monitored competitor activity, utilizing insights to inform strategic planning and decision-making processes.
- Led cross-functional teams to deliver successful projects on time and within budget constraints, meeting business objectives.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Communicated product quality and market comparisons by creating sales presentations.
Sales Officer
Philip Morris International, PMI
08.2018 - 08.2019
- Responded to customer needs by answering questions and providing detailed information about IQOS heating system.
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Cultivated strong relationships, establishing trust and loyalty among clients.
- Boosted sales performance by identifying and targeting high-potential leads.
- Trained junior sales staff, mentoring them on best practices and strategies for success.
- Enhanced sales operations through development of new sales strategies, cold calling techniques and customer follow-up
- Provided exceptional pre-and post-sales support, ensuring client satisfaction at all stages of the process.
- Connected with prospects through trade shows, cold calling and local-area networking.
- Implemented cross-selling techniques within the team that significantly increased average transaction value.
- Identified and qualified new distributors to increase market share in key territories.
- Reviewed customer feedback regularly, making adjustments to products or services as needed based on findings.
- Negotiated contracts successfully, securing profitable deals for the company.
- Streamlined sales processes by implementing efficient CRM systems and tools.
- Researched target market and identified customers' unique needs to suggest suitable products.
- Attended industry events to network with potential clients and stay informed of market developments.
- Analyzed competitors'' offerings, adjusting sales tactics to maintain a competitive edge.
Banquet Waiter
Almaty Catering
02.2016 - 05.2018
- Fostered enjoyable event atmosphere through friendly guest interactions
- Contributed to successful events by setting up tables, buffets, and beverage stations according to established standards.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Assisted in resolving guest concerns quickly and effectively, demonstrating excellent problem-solving skills.
Education
Bachelor of Science - Management Science
Almaty Management University
Almaty, Kazakhstan 04.2001 - 04.2018
Skills
Customer Relationship Management
Statistical forecasting
Product Management
Key Account Management
Competitive Analysis
Market Trends
Strategic Marketing
Pricing strategy
Multitasking Abilities
Customer Service
Time Management
Problem-solving abilities
Gender
Male
Age
27
Dateofbirth
02/23/97
Phone
+7 (701) 5772412
mr.kulbayev@gmail.com
Drivingexperience
True, B
Languages
Kazakh
Proficient
C2
English
Upper intermediate
B2
Spanish
Beginner
A1
Russian
Proficient
C2
Timeline
Store Commercial Manager
TOO RETAIL TEMA KZ
11.2019 - Current
Sales Officer
Philip Morris International, PMI
08.2018 - 08.2019
Banquet Waiter
Almaty Catering
02.2016 - 05.2018
Bachelor of Science - Management Science
Almaty Management University
04.2001 - 04.2018