Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic

Beste Erdoğan

Customer Relations Manager
İstanbul

Summary

I am a detail-oriented, quick learner, and solution-focused team player. I am continuing to develop as a professional with strong communication skills and a sense of responsibility, capable of playing an active role in administrative processes, operational support, and office organization. I am able to adapt to both hybrid and in-office work arrangements.

Overview

3
3
years of professional experience
5
5
Certifications
1
1
Language

Work History

Customer Relations Manager

Akbank
08.2023 - Current
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Implemented effective communication strategies for better understanding of customer needs and expectations.
  • Optimized CRM software usage for better tracking of interactions between customers and company representatives

Intern

Ministry of Youth and Sports - Support Services D.
08.2022 - 09.2022
  • Analyzed inventory data to identify and address stock discrepancies.

Education

Associate of Arts - Media And Communication

Anadolu University
Eskişehir
04.2001 -

BBA - Economics

Istanbul University
Istanbul, Turkey
04.2001 -

High School Diploma -

Buyukcekmece Ataturk Anatolian High School
Istanbul, Turkey
04.2001 -

Skills

- Microsoft Word (Advanced)
- Microsoft Excel (Intermediate)
- Microsoft PowerPoint (Advanced)
- Canva (Good)
- Strong written and verbal communication skills

Additional Information

"Geleceğimize Işık Ver Projesi"
In this project, which provides stationery and books to students in rural schools, I played an active role in organizing donations and visiting the field. I developed my sense of social responsibility by communicating with the children one-on-one.

"Her Gün İyi Ki Varsınız Etkinliği"
In this event, where we brought successful women in their fields together with students, I was responsible for the organization and digital promotion processes. Our goal was to raise awareness through women's success stories.

"Engele Uzak Yaşama Yakın Projesi"
By organizing social events with people with disabilities, we aimed to develop empathy and create social awareness. I strengthened my communication and solution-oriented thinking skills during this process.

"15 Şubat Kanser Haftası Videosu"
I served as an art assistant in the preparation of an awareness video. I took on responsibility in the creative process by contributing to the stage design and content creation.

Certification

YEP 'International Education Seminar

Timeline

Customer Relations Manager

Akbank
08.2023 - Current

Intern

Ministry of Youth and Sports - Support Services D.
08.2022 - 09.2022

Associate of Arts - Media And Communication

Anadolu University
04.2001 -

BBA - Economics

Istanbul University
04.2001 -

High School Diploma -

Buyukcekmece Ataturk Anatolian High School
04.2001 -
Beste ErdoğanCustomer Relations Manager