Ms office applşcations
Bersan Oter
Senior Global Hr Manager
Turkish
Summary
I leverage my 10+ years of experience and HR certificate to lead and support the human resources strategy and operations for the corporate functions across Turkey Kazakhstan, Georgia, Russia, Italy, Irak, Maccedonia, Kosova, Bulgaria, Romania, Morocco, Kenya and Ukraine. I report directly to the HR VP and work closely with the C-level executives to manage the budget, headcount, responsible for the implementation of the company's global human resources strategy,developing country-specific strategic human resources practices, management of recruitment, talent management, training & development, career planning, organizational development, problem solving, change management, employee Relations rewards functions, supporting management by providing human resources advice, counsel, decisions; analyzing information and applications as well as administrative operations,
I am passionate about developing and implementing country-specific and global HR practices that align with the company's vision and values, and that enable the growth and development of the talent. I have successfully led and contributed to various organizational development projects, re-organization processes, and HR initiatives, such as Service Excellence, Workday Implementation, and Transformation/Restructuring. I am also skilled in presentation, negotiation, job evaluation, and stakeholder management, and I strive to be a trusted advisor and a relationship builder for my HR partners.
Overview
18
18
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Global HRBP Manager
Flo Magazacılık
İstanbul
11.2022 - Current
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Managed and motivated employees to be productive and engaged in work.
- Controlled costs to keep business operating within budget and increase profits.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Improved safety procedures to create safe working conditions for workers.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Developed detailed plans based on broad guidance and direction.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Global Human Resources Executive
Koton Mağazacılık
İstanbul
08.2021 - 10.2022
- Maintained human resources regulatory compliance with local, state and federal laws.
- Designed robust compensation and benefits packages to attract top employees.
- Fostered cross-functional relationships to connect managers and employees and improve overall efficiency.
- Developed succession plans and promotion paths for staff.
- Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
- Managed other HR staff and oversaw completion of tasks and initiatives.
- Conducted investigations and assisted with handling employee complaints involving Affirmative Action and EEOC to promote equitable workplace.
- Coordinated work activities for HR managers, specialists and recruiting agents.
- Directed job fairs to bring in local talent for long term and seasonal positions.
- Performed administrative and customer service functions by responding to general employee inquiries, addressing employee relations issues and scheduling meetings.
- Structured compensation and benefits according to market conditions and budget demands.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Spearheaded shared governance and collaboration on employee relations, HR administration, collective bargaining agreements and related HR topics.
- Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
- Directed hiring and onboarding programs for new employees.
- Provided updates on HR policy changes to employees to satisfy compliance and state laws.
- Established critical strategic partnerships with several private equity agencies to provide full HR services to portfolio companies.
- Processed employee claims involving performance issues and harassment.
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
- Met with employees annually for progress reviews and performance assessments.
- Collaborated with stakeholders across organization to maintain proper flow of communication and execution of planned initiatives and projects.
- Evaluated human resources structure and plan for continual improvement and offered individuals professional and personal growth opportunities.
- Wrote employee manual to cover company policies, disciplinary procedures, code of conduct and benefits information.
- Designed and implemented region-wide recruitment, behavior-based interviewing and skill matching procedure, decreasing employee turnover.
- Educated employees on company policy and kept employee handbook current.
- Coordinated and engaged with leadership in planning and organizing calendars, events and activities.
Human Resources Executive
Brinks Global
İstanbul
09.2018 - 05.2021
- Maintained human resources regulatory compliance with local, state and federal laws.
- Designed and implemented region-wide recruitment, behavior-based interviewing and skill matching procedure, decreasing employee turnover.
- Coordinated work activities for HR managers, specialists and recruiting agents.
- Met with employees annually for progress reviews and performance assessments.
- Conducted investigations and assisted with handling employee complaints involving Affirmative Action and EEOC to promote equitable workplace.
- Structured compensation and benefits according to market conditions and budget demands.
- Performed administrative and customer service functions by responding to general employee inquiries, addressing employee relations issues and scheduling meetings.
- Educated employees on company policy and kept employee handbook current.
- Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
- Liaised between multiple business divisions to improve communications.
- Processed employee claims involving performance issues and harassment.
- Wrote employee manual to cover company policies, disciplinary procedures, code of conduct and benefits information.
- Fostered cross-functional relationships to connect managers and employees and improve overall efficiency.
- Developed succession plans and promotion paths for staff.
- Evaluated human resources structure and plan for continual improvement and offered individuals professional and personal growth opportunities.
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
- Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
- Directed hiring and onboarding programs for new employees.
- Provided updates on HR policy changes to employees to satisfy compliance and state laws.
Human Resources Executive
Kapital Medya
İstanbul
06.2015 - 08.2018
- Maintained human resources regulatory compliance with local, state and federal laws.
- Coordinated work activities for HR managers, specialists and recruiting agents.
- Met with employees annually for progress reviews and performance assessments.
- Educated employees on company policy and kept employee handbook current.
Human Resources Executive
Synevo Laboratories
İstanbul
06.2013 - 06.2015
- Maintained human resources regulatory compliance with local, state and federal laws.
- Designed and implemented region-wide recruitment, behavior-based interviewing and skill matching procedure, decreasing employee turnover.
- Coordinated work activities for HR managers, specialists and recruiting agents.
- Met with employees annually for progress reviews and performance assessments.
- Performed administrative and customer service functions by responding to general employee inquiries, addressing employee relations issues and scheduling meetings.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Processed employee claims involving performance issues and harassment.
- Wrote employee manual to cover company policies, disciplinary procedures, code of conduct and benefits information.
Human Resources Specialist
Yudum Gıda
İstanbul
01.2012 - 06.2013
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Oversaw and managed hiring process and assisted human resources.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Developed and maintained positive relationships with external vendors, insurance providers and benefits administrators to establish trust and rapport.
- Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Resolved employee complaints and grievances successfully through mediation and collaboration.
- Developed and coordinated employee training programs to improve productivity and performance.
- Managed payroll processing and benefits to compensate employees for service rendered.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Assisted with writing job postings and job descriptions for boards.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Developed and monitored employee recognition programs.
- Collaborated with managers to identify and address employee relations issues.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Created and delivered HR training sessions to staff, managers and executives.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Administered employee benefits programs and assisted with open enrollment.
- Conducted performance reviews and provided feedback to managers on employee performance.
Human Resources Specialist
Isotlar Grup
İstanbul
01.2010 - 12.2012
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Oversaw and managed hiring process and assisted human resources.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Analyzed and reported on employee turnover rates to determine root causes and make recommendations for improvement.
- Developed and coordinated employee training programs to improve productivity and performance.
- Managed payroll processing and benefits to compensate employees for service rendered.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Assisted with writing job postings and job descriptions for boards.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Developed and implemented onboarding and orientation programs for new employees.
- Developed and monitored employee recognition programs.
- Collaborated with managers to identify and address employee relations issues.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Advocated for staff members, helping to identify and resolve conflicts.
- Completed human resource operational requirements by scheduling and assigning employees.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Created and delivered HR training sessions to staff, managers and executives.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
- Worked alongside global business leader to deploy new training strategies.
- Administered employee benefits programs and assisted with open enrollment.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Training Specialist
Tüv Süd
İstanbul
01.2006 - 12.2010
- Conducted orientation sessions to assess skill levels and areas of strength and weakness.
- Trained and mentored [Number] new personnel hired to fulfill various roles.
- Assessed additional needs based on training progress and collaborated with management to meet requirements.
- Demonstrated proper operation and servicing of [Type] equipment.
- Developed training handbooks, computer tutorials and reference materials.
- Converted all curriculum and programs from print to digital, creating supplementary materials like practice tests, exercises, videos and interactive quizzes for instructors and students.
- Documented participation and evaluated learning for each participant.
- Recruited and trained qualified instructors for training programs.
- Developed training curricula and recommended programs that met instructional goals and objectives.
- Traveled to client locations to conduct training classes.
- Coordinated administrative functions necessary to deliver and document training programs.
- Assisted in analyzing and assessing training and development needs for organizations, departments and individuals.
- Collected data on program effectiveness to develop modifications and improvements to curricula.
- Utilized cross-training techniques to boost productivity and develop each team member's individual skills set.
- Provided constant training to staff on newly developed training programs used in classrooms, new language labs and computer systems.
- Designed and facilitated training courses, aligning new learning development and solutions to organization's strategic goals, mission and vision.
- Verified proper tracking in newly created databases of students and instructors leaves, attendance, scores and overall performance.
- Tracked students and instructors leaves, attendance, scores, and overall performance in databases.
- Utilized new real estate loan software to provide training and guidance to loan managers.
- Organized and implemented coursework, oversaw scheduling and monitored attendance through learning management system.
- Prepared videos for online and remote instruction.
Education
Bachelor of Arts - Business Administration
İstanbul Bilgi University
Turkey 10.2001 - 08.2005
Master of Arts - Human Reosurces Management
İstanbul Bilgi University
İstanbul 09.2012 - 06.2014
Certificate Programme - Human Resources Management
Istanbul Teknik Universitesi
İstanbul 06.2009 - 12.2009
Skills
Strategic planning
Software
Timeline
Global HRBP Manager
Flo Magazacılık
11.2022 - Current
Global Human Resources Executive
Koton Mağazacılık
08.2021 - 10.2022
Human Resources Executive
Brinks Global
09.2018 - 05.2021
Human Resources Executive
Kapital Medya
06.2015 - 08.2018
Human Resources Executive
Synevo Laboratories
06.2013 - 06.2015
Master of Arts - Human Reosurces Management
İstanbul Bilgi University
09.2012 - 06.2014
Human Resources Specialist
Yudum Gıda
01.2012 - 06.2013
Human Resources Specialist
Isotlar Grup
01.2010 - 12.2012
Certificate Programme - Human Resources Management
Istanbul Teknik Universitesi
06.2009 - 12.2009
Training Specialist
Tüv Süd
01.2006 - 12.2010
Bachelor of Arts - Business Administration
İstanbul Bilgi University
10.2001 - 08.2005