EATING AND COOKING FOOD FROM DIFFERENT CULTURES
BERRİN YILDIZ
TOUR GUIDE
Eyüpsultan
Summary
Sharp and energetic tour guide with degrees in history and communications. Natural at public speaking with bilingual abilities and good understanding of sign language. Native to TURKEY with in-depth knowledge of historical sites, events and figures of area.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Tour Guide
Çamlık TOURISM
09.2023 - 05.2024
- Contributed to a 15% increase in repeat customers through exceptional service and fostering long-term relationships with clients.
- Trained new hires ensuring they were well-prepared knowledgeable about their assigned tours before leading them independently.
- Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
- Participated in community events representing company effectively promoting our services potential clients visitors alike.
KITCHEN STAFF
BİZZ CAFE
09.2022 - 02.2023
- Streamlined ingredient ordering process through effective communication with suppliers and accurate record-keeping, resulting in cost savings and reduced waste.
- Enhanced customer satisfaction with timely meal preparation and consistent quality.
- Mastered various cooking techniques, resulting in increased confidence and skill within the kitchen staff team.
- Proactively identified areas for improvement within the kitchen environment and implemented changes to enhance overall staff performance and satisfaction.
Cashier
İŞKUR
07.2021 - 10.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
TOURISM FACULTY GRADUATE - TOURISM
PAMUKKALE UNIVERSTY
Denizli, 41 04.2001 -
Skills
- Local history
- Baggage assistance
- Reports
- Script Creation
- Arts and culture
- Proficient in ENGLİSH
- Proficient in KOREAN
- Marketing
- Art appreciation
- Individual and Personal Tours
- Problem-Solving
Interests
COOKING IN GENERAL
WATCHING VARIETY SHOWS IN DIFFERENT LANGUAGES
Watching variety shows in different languages
was very helpful in learning the language. As an extremely forgetful person, it was impossible for me to learn by studying, and foreign variety shows are very diverse, entertaining and educational.
Timeline
Tour Guide
Çamlık TOURISM
09.2023 - 05.2024
KITCHEN STAFF
BİZZ CAFE
09.2022 - 02.2023
Cashier
İŞKUR
07.2021 - 10.2021
TOURISM FACULTY GRADUATE - TOURISM
PAMUKKALE UNIVERSTY
04.2001 -