Berker Zerengil
Ankara
Summary
Technologically-savvy professional with proven customer service, time management, and multitasking abilities. Attentive to customer needs and ready to break down technical problems to develop effective solutions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Ensign
Naval Officer Turkish Naval Forces
Ankara
2023.08 - 2024.08
- Assumed a leadership role in coordinating different departments with administrative and legal tasks.
- Improved database systems and updated technical procedures.
- Provided language training to the personnel.
Support Specialist
Cambly
San Francisco (Remote) , CA
2022.10 - 2023.08
- Responded to user inquiries about hardware and software, explaining features and resolving questions utilizing software like Zendesk and JIRA.
- Collected, analyzed and reported on data for use in operational planning.
- Developed training materials and procedures or trained users in proper use of software.
Customer Service Advisor
DHL Express
Istanbul
2021.09 - 2022.01
- Utilized logistics software to optimize supply chain processes and improve efficiency.
- Prepared and maintained accurate shipping documentation, including bills of lading and invoices.
- Coordinated daily logistics operations, including shipment scheduling and tracking.
L1 Customer Support Agent
Trilogy Software
Austin (Remote) , TX
2020.12 - 2021.07
- Analyzed customer complaints and service trends to identify and correct systematic issues.
- Maximized customer satisfaction by handling customer email and telephone interactions.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
Legal Intern
OAU Legal
Istanbul
2019.12 - 2020.03
- Drafted correspondence, documented data and submitted materials to appropriate parties.
- Drafted and edited client correspondence, demand letters and legal memoranda.
- Conducted legal research using databases such as Lexpera to support case preparation.
Education
Master of Science (M.S.) in Information Technology -
Nişantaşı University
Istanbul03.2023
Bachelor of Science (B.S.) in Law -
Gazi University
Ankara07.2019
Skills
- Teamwork and Collaboration
- Multitasking
- Legal Compliance
- Customer Service
- Troubleshooting and diagnostics
- Python expertise
- Remote Support
- Security Protocols
- Application installations
Languages
English
Proficient (C2)
C2
German
Beginner (A1)
A1
Turkish
Proficient (C2)
C2
Examinations
IELTS Academic Exam of 2019 (8.0/9.0)
References
References available upon request
Military Obligation
Service Completed (10 August 2024)
Examinations
IELTS Academic Exam of 2019 (8.0/9.0)
Publications
- New Era in Commercial Communication And Commercial Electronic Messages: Commercial Electronic Message Management System (IYS) (Mondaq, Jan 2020)
- 7194 Sayılı Kanun ile Vergi Alanında Onemli Degisiklikler Gerceklestirildi (Mondaq, Dec 2019)
- Rekabet Hukuku Kapsamında Rekabeti Kısıtlayıcı Yatay Anlaşmalar (Toprak Isveren, Dec 2019)
Military Obligation
Service Completed (10 August 2024)
References
References available upon request
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