Berker Zerengil
Ankara
Summary
Technologically-savvy professional with proven customer service, time management, and multitasking abilities. Attentive to customer needs and ready to break down technical problems to develop effective solutions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Ensign
Naval Officer Turkish Naval Forces
Ankara
08.2023 - 08.2024
- Assumed a leadership role in coordinating different departments with administrative and legal tasks.
- Improved database systems and updated technical procedures.
- Provided language training to the personnel.
Support Specialist
Cambly
San Francisco (Remote), CA
10.2022 - 08.2023
- Responded to user inquiries about hardware and software, explaining features and resolving questions utilizing software like Zendesk and JIRA.
- Collected, analyzed and reported on data for use in operational planning.
- Developed training materials and procedures or trained users in proper use of software.
Customer Service Advisor
DHL Express
Istanbul
09.2021 - 01.2022
- Utilized logistics software to optimize supply chain processes and improve efficiency.
- Prepared and maintained accurate shipping documentation, including bills of lading and invoices.
- Coordinated daily logistics operations, including shipment scheduling and tracking.
L1 Customer Support Agent
Trilogy Software
Austin (Remote), TX
12.2020 - 07.2021
- Analyzed customer complaints and service trends to identify and correct systematic issues.
- Maximized customer satisfaction by handling customer email and telephone interactions.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
Legal Intern
OAU Legal
Istanbul
12.2019 - 03.2020
- Drafted correspondence, documented data and submitted materials to appropriate parties.
- Drafted and edited client correspondence, demand letters and legal memoranda.
- Conducted legal research using databases such as Lexpera to support case preparation.
Education
Master of Science (M.S.) in Information Technology -
Nişantaşı University
Istanbul03.2023
Bachelor of Science (B.S.) in Law -
Gazi University
Ankara07.2019
Skills
- Teamwork and Collaboration
- Multitasking
- Legal Compliance
- Customer Service
- Troubleshooting and diagnostics
- Python expertise
- Remote Support
- Security Protocols
- Application installations
Languages
English
Proficient (C2)
C2
German
Beginner (A1)
A1
Turkish
Proficient (C2)
C2
Examinations
IELTS Academic Exam of 2019 (8.0/9.0)
References
References available upon request
Military Obligation
Service Completed (10 August 2024)
Examinations
IELTS Academic Exam of 2019 (8.0/9.0)
Publications
- New Era in Commercial Communication And Commercial Electronic Messages: Commercial Electronic Message Management System (IYS) (Mondaq, Jan 2020)
- 7194 Sayılı Kanun ile Vergi Alanında Onemli Degisiklikler Gerceklestirildi (Mondaq, Dec 2019)
- Rekabet Hukuku Kapsamında Rekabeti Kısıtlayıcı Yatay Anlaşmalar (Toprak Isveren, Dec 2019)
Military Obligation
Service Completed (10 August 2024)
References
References available upon request
Similar Profiles
Ömer GökalpÖmer Gökalp
Sailor at Turkish Naval ForcesSailor at Turkish Naval Forces
Alyssa Grace NievesAlyssa Grace Nieves
Administrative Commander, Academic Team Captain at Naval Junior Reserve Officer Training CorpsAdministrative Commander, Academic Team Captain at Naval Junior Reserve Officer Training Corps
Mustafa Taşkın (PhD)Mustafa Taşkın (PhD)
Research Assistant (PhD) at National Defense University Turkish Naval AcademyResearch Assistant (PhD) at National Defense University Turkish Naval Academy