Berke Çağdaş ÇELİKKOL

Preparation of cost and proposal studies based on service requests from group and non-group customers, ensuring tailored solutions and customer satisfaction.

Monitoring of the operational budget and profitability (P&L), and preparation of KPI reports to track performance and identify improvement areas, contributing to enhanced customer confidence.

Coordination of warehouse, port, and transportation integration processes to ensure products are delivered on time and undamaged, directly impacting customer trust and loyalty.

Execution of flawless operations within established procedures and objectives, actively enhancing customer satisfaction and maintaining service excellence.

Provision of timely and accurate information to customers and internal teams in case of operational incidents, minimizing potential customer dissatisfaction.

Development of the existing supplier portfolio and acquisition of reliable new suppliers to ensure high-quality service delivery and meet customer expectations.

Assumption of responsibility for managing all operations, other warehouses, and processes while working at the central main warehouse. This includes oversight of 4 bonded and 1 contract logistics warehouses, ensuring seamless functionality and achievement of operational excellence goals.

Management of on-site local and export logistics operations for warehouses rented within the Dow Chemical Turkey facility, ensuring seamless processes to meet customer satisfaction goals.

Coordination of bonded and duty-free warehouse products, and oversight of all operations, including air, sea, and road transport, while maintaining high service quality to meet customer demands.

Optimization of warehouse, port, and transportation integration processes to provide fast and reliable logistics solutions, thereby building strong customer relationships.

Handling of 3PL operations, including road transport, freight requests, vehicle organization, and document preparation (delivery, analysis, pick list, etc.), with a focus on meeting customer needs efficiently.

Conducting of procurement activities for shipping-related materials and office supplies, negotiation of prices, and finalization of agreements to deliver cost-effective solutions without compromising customer satisfaction.

Collaboration with transportation companies to improve delivery timelines, product accuracy, and time performance, thereby enhancing overall customer experience and loyalty.

Opening, updating, and tracking of orders for project-related or current production items, ensuring timely delivery, and sourcing of alternative materials when needed to meet customer requirements.

Supporting of production efficiency and productivity by implementing the Just-In-Time strategy, minimizing inventory levels while maintaining supplier-approved order fulfillment.

Management of the supply and shipment plans for purchased parts by coordinating sea, air, and land transportation offers from predetermined companies, optimizing cost and delivery time, and tracking warehouse entries for accuracy.

Collaboration with the team to analyze inventory reports (weekly, monthly, and annual) and coordination of the sale of unused products to rival companies in the domestic market, ensuring resource optimization and increased profitability.

Management of road, rail, container, and project cargo sales, including ship and cargo brokerage, to provide tailored logistics solutions for customers.

Oversight of on-site daily office and physical port operations, ensuring smooth customs clearance processes and operational efficiency.

Preparation, implementation, and monitoring of loading (bootstrap) plans to ensure accurate and safe cargo handling.

Communication with customers regarding estimated departure, arrival times, and other critical operational updates to enhance customer trust and satisfaction.

Conducting of freight calculations and provision of competitive quotes to customers, aligning with their specific logistical needs.

Performance of multimodal and intermodal transport calculations to offer optimized transportation solutions for complex supply chains.

Coordination and management of transportation to CIS (Caspian) countries, ensuring timely delivery and adherence to regional requirements.

Supervision and control of sea cruising operations. This includes oversight of watchkeeping personnel, management of cargo operations to ensure safety and compliance, coordination of take-off and berthing maneuvers, conduct of life safety drills, monitoring of meteorological reports, and planning of alternative routes.

Ensuring the safe and secure transport of cargo, performing inspections to verify cargo integrity, and maintaining clear communication between the ship and office.