Summary
Overview
Work History
Education
Skills
Software
Certification
Hobbies
Timeline
Hi, I’m

Berkay Gonlugur

Operations Content Moderation Representative
Izmir
Berkay Gonlugur

Summary

A versatile and motivated professional with experience in operations, content moderation, education, and international sales and customer service is available. Strong skills in managing and reviewing user-generated content for compliance and quality control were developed as an operations content moderation representative. The ability to effectively communicate complex concepts to students of varying skill levels was honed through experience as an English teacher. Valuable experience in cross-cultural communication and building relationships with international clients was gained as a foreign sales representative and customer service representative. With a passion for learning and adapting to new challenges, this professional is eager to apply the skills and experience to a dynamic and innovative team. Exceptional results and exceptional service to clients and customers alike are always delivered, while also bringing diverse interests and skills to the workplace.

Overview

9
years of professional experience
2
Certifications
2
Languages

Work History

Telus International

Operations Content Moderation Representative
12.2022 - Current

Job overview

  • Provided professional services and support in a dynamic work environment.
  • Learned and adapted quickly to new technology and software applications.
  • Resolved problems, improved operations and provided exceptional service.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Skilled at working independently and collaboratively in a team environment.
  • Identified issues, analyzed information and provided solutions to problems.
  • Worked effectively in fast-paced environments.
  • Paid attention to detail while completing assignments.

American Language and Literature Foreign Language Courses

English Teacher
10.2021 - 12.2022

Job overview

  • Prepared comprehensive English curriculum for multiple classes.
  • Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
  • Planned dynamic lessons to increase student comprehension of books and literary concepts.
  • Led interesting and diverse group activities to engage students in course material.
  • Prepared and implemented lesson plans covering required course topics.
  • Supported student skill development in alignment with personal and academic goals.
  • Designed and facilitated group projects to foster teamwork and problem-solving skills.
  • Assessed student progress and provided feedback to improve performance and establish academic success.
  • Participated in department and employee team meetings to discuss student performance and academic achievement.
  • Provided grades and progress reports to evaluate student learning needs.
  • Tutored students struggling with course material.
  • Evaluated and graded students' essays, projects and exams.

English Language Academy

English Teacher
08.2018 - 06.2020

Job overview

  • Prepared comprehensive English curriculum for multiple classes.
  • Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
  • Prepared and implemented lesson plans covering required course topics.
  • Designed and implemented assessments to measure student progress in English language learning.
  • Designed and facilitated group projects to foster teamwork and problem-solving skills.
  • Assessed student progress and provided feedback to improve performance and establish academic success.
  • Developed innovative lesson plans to engage students in English language learning.
  • Developed and implemented course materials, lecture notes and assignments.
  • Evaluated and graded students' essays, projects and exams.

Gonlugur Insurance CO.

Foreign Sales Representative
09.2015 - 08.2018

Job overview

  • Developed and maintained courteous and effective working relationships.
  • Proven ability to learn quickly and adapt to new situations.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Excellent communication skills, both verbal and written.
  • Resolved problems, improved operations and provided exceptional service.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Gained strong leadership skills by managing projects from start to finish.
  • Strengthened communication skills through regular interactions with others.

Hanedan Beach & Hotel

Foreign Customer Representative
06.2014 - 08.2014

Job overview

  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Answered constant flow of customers with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

Pamukkale University
Turkiye

Bachelor of Arts from English Literature And Language
09.2014 - 02.2021

Skills

Written and verbal communication skills

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Software

Microsoft Office Apps

Google Workspace

Lark

Wordpress

Shopify

Audacity

OBS / Streamlabs

Sony Vegas Pro

Discord

Certification

120 Hour TESOL Certificate by International Open Academy

Hobbies

  • Gaming & Broadcasting: I enjoy playing video games and sharing my experiences with others through live streaming and video content creation.
  • Video Games: I have a passion for playing and learning about video games, from classic titles to the latest releases. Addition to that, I have competitive MOBA(Dota 2) and FPS(Quake 3) experience back in the day!
  • Content Creation: I enjoy creating content in various forms, such as videos, blogs, and social media posts, to share my interests and experiences with others.
  • Bodybuilding: I am dedicated to maintaining a healthy lifestyle through regular exercise and bodybuilding, which helps me stay focused and motivated in all areas of my life. Furthermore, I have extensive knowledge about both training and nutrition.
  • Experiencing new languages & Cultures : I love learning about different cultures and languages and exploring new places, whether through travel or online research. This hobby has helped me develop a greater appreciation for diversity and adaptability.
  • Acting & Voice Acting: I enjoy bringing characters to life and creating immersive experiences for audiences through both on-camera acting and voice acting. Whether it's for film, television, animation, video games, or commercials, I love exploring the creative possibilities of acting and voice acting. I am currently voicing a couple of mod characters too!

Timeline

Operations Content Moderation Representative

Telus International
12.2022 - Current

English Teacher

American Language and Literature Foreign Language Courses
10.2021 - 12.2022

120 Hour TESOL Certificate by International Open Academy

05-2020

TESOL Teach English Now! Foundational Principles by Arizona State University

05-2020

English Teacher

English Language Academy
08.2018 - 06.2020

Foreign Sales Representative

Gonlugur Insurance CO.
09.2015 - 08.2018

Pamukkale University

Bachelor of Arts from English Literature And Language
09.2014 - 02.2021

Foreign Customer Representative

Hanedan Beach & Hotel
06.2014 - 08.2014
Berkay GonlugurOperations Content Moderation Representative