I've loved theatre since I was 12, performing in many productions For the past four years, I've also hosted a podcast, engaging with audiences on various topics I enjoy connecting with people and creating meaningful interactions
Berkay Ege Özger
Izmir,35
Summary
I’m a dynamic and outgoing professional with a unique background in theatre, podcasting, and customer service. I've worked with big services such as Turkish Airlines and Netflix. People know me for my patience, adaptability, and talent for finding solutions. I thrive in energetic and active environments. I'm fluent in English, I love creating engaging content and handling most difficult situation with ease. I’m excited to bring my creativity, communication, and problem-solving skills to a new role.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Representative
Teleperformance
02.2024 - 06.2024
I was working at the Netflix Project for Teleperformance.
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Turkcell Global
05.2022 - 01.2023
I worked for Turkcell Global's Turkish Airlines project where i was dealing with customer complaints. Mostly I;
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Latin Literature
Ankara University, Turkey
Ankara 09.2021 - Current
Interests
Timeline
Customer Service Representative
Teleperformance
02.2024 - 06.2024
Customer Service Representative
Turkcell Global
05.2022 - 01.2023
Latin Literature
Ankara University, Turkey
09.2021 - Current