Berkay Durna
Food And Beverage Server
Osmaniye
Summary
Highly motivated and customer-focused food and beverage professional with experience serving both mid-range and upscale clientele. Strong communication skills in Turkish and English, with proven ability to engage effectively with international guests. Skilled in fast and accurate service delivery and teamwork. Committed to providing excellent guest experiences and continuously investing in personal and professional development.
Overview
1
1
year of professional experience
2
2
Languages
Work History
Field Fundraising Representative
WWF TURKEY
02.2025 - 05.2025
Conducted fundraising activities to support environmental conservation projects in the field.
Leveraged strong communication skills to effectively engage with both local and international donors, securing significant contributions.
Used English fluently to communicate with foreign visitors, enhancing the organization's international outreach.
Played an active role in raising public awareness and promoting conservation messages.
Food and Beverage Server
IZMIR ZUBA CAFE
11.2024 - 02.2025
Delivered professional and attentive service at a high-standard café catering to an upper-income clientele.
rovided detail-oriented and personalized service to meet guest expectations.
Coordinated with kitchen and service teams to ensure accurate and timely order delivery.
Utilized effective communication and quick problem-solving skills to enhance customer satisfaction in a luxury setting.
Food and Beverage Server
IZMIR BAHCE KAFE
09.2024 - 11.2024
Provided efficient and professional service in a large seaside café catering to a middle-income customer base.
Delivered high-quality service focused on customer satisfaction, contributing to repeat business.
Coordinated with team members to ensure accurate and timely order fulfillment.
Attentively addressed customer requests with a solution-oriented approach to enhance guest experience.
Education
Associate of Applied Science - Civil Aviation Cabin Services
IZMIR UNIVERSITY OF ECONOMICS
IZMIR 04.2001 -
Skills
Communication Skills
Effectively convey ideas and information in both Turkish and English (Advanced) to diverse audiences
Customer Relations Management
Build and maintain positive relationships with customers, enhancing satisfaction and loyalty
Teamwork
Collaborate efficiently with colleagues to ensure smooth service operations
Efficient Service Delivery
Provide fast, accurate, and courteous service in high-pressure environments
Problem Solving
Quickly identify and resolve customer issues to ensure a positive experience
English Communication
Confidently use English (Advanced) for professional communication with international clients and colleagues
Fundraising & Marketing
Successfully engage and persuade donors through targeted fundraising activities
Attention to Detail
Maintain high standards by carefully managing orders and customer requests
Time Management
Prioritize tasks effectively to meet deadlines and manage busy workloads
Foreign Language Skills
Utilize multilingual abilities to communicate with a diverse customer base
Customer Satisfaction Focus
Consistently prioritize customer needs to exceed service expectations
Adaptability & Flexibility
Adjust quickly to changing work environments and demands
Theatre and Drama
Regularly participating in theatre has helped me improve my self-expression and public speaking skills. Through stage experience, I gained confidence, developed strong communication abilities, and learned to work collaboratively within a team. Theatre also strengthened my sense of discipline, empathy, and emotional awareness. These skills have proven valuable not only in daily life but also in customer-facing roles, where clear communication and understanding people are essential.
Language Learning
Learning new languages contributes to my personal growth and helps me better understand different cultures. While continuously improving my English, I have also started learning Russian. The process of language learning has strengthened my patience, focus, and discipline. Being able to communicate in multiple languages gives me a strong advantage, especially in customer-facing roles in multicultural environments.
Timeline
Field Fundraising Representative
WWF TURKEY
02.2025 - 05.2025
Food and Beverage Server
IZMIR ZUBA CAFE
11.2024 - 02.2025
Food and Beverage Server
IZMIR BAHCE KAFE
09.2024 - 11.2024
Associate of Applied Science - Civil Aviation Cabin Services
IZMIR UNIVERSITY OF ECONOMICS
04.2001 -