Berkay Doğan
Ortaca,48
Summary
Dynamic professional with experience at Rixos Premium Gocek and Jet2holidays.com , excelling in guest relations and enhancing satisfaction through effective problem-solving and personalized service. Demonstrated strong teamwork and attention to detail while managing high-pressure situations. Skilled in scuba diving operations, ensuring safety and efficiency in challenging environments.
Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic.
Overview
7
7
years of professional experience
1
1
Language
Work History
Airport Customer Helper and Operation Controller
Jet2holidays.com
03.2023 - 11.2024
- Performed manual labor and random jobs to help teams accomplish goals.
- Followed supervisor instructions to complete tasks on time.
- Participated in training sessions to enhance skills and knowledge.
Guest Relations Agent
Rixos Premium Gocek
04.2020 - 11.2021
- Enhanced guest satisfaction by promptly addressing concerns and resolving issues.
- Streamlined check-in and check-out processes for improved efficiency and guest experience.
- Managed high-pressure situations effectively, ensuring minimal impact on guest satisfaction levels.
- Provided personalized recommendations for local attractions and dining options, enhancing guests'' overall experience.
Scuba Diver and Information Agent
Sarıgerme Diving
04.2018 - 09.2019
- Used diver helpers, diving suits and other scuba gear properly and safely to aid in successful diving operations.
- Salvaged and removed sunken ships and cargo with pneumatic power velocity, explosive charges and hydraulic tools.
- Removed trash and pollution from sea, depending on location and need.
- Maintained and checked diving equipment for functionality and safety.
Education
GED -
University of Beykent
Istanbul 04.2001 -
Skills
Teamwork and collaboration
Attention to detail
Active learning
Materials handling
Timeline
Airport Customer Helper and Operation Controller
Jet2holidays.com
03.2023 - 11.2024
Guest Relations Agent
Rixos Premium Gocek
04.2020 - 11.2021
Scuba Diver and Information Agent
Sarıgerme Diving
04.2018 - 09.2019
GED -
University of Beykent
04.2001 -